Jazlyn Bean
Agoura Hills,CA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Chick Fil A. Skilled in conflict resolution and operations support, I excel in motivating teams and streamlining processes. My approach has consistently improved workplace efficiency and fostered a positive, results-driven environment.
Overview
3
3
years of professional experience
Work History
Shift Leader
Chick Fil A
06.2021 - 11.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Fitness Staff Member
Calabasas Swim And Tennis Center
04.2021 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Boosted gym cleanliness by performing routine maintenance tasks, including sanitizing equipment and tidying up workout areas.
- Facilitated a welcoming atmosphere for new members, offering personalized tours of the facility and answering questions about available services
Education
Bachelor of Science - Business
California State University - Channel Islands
Camarillo, CA06.2025
Associate of Science - Criminal Justice
Moorpark College
Moorpark, CA05.2024
Skills
- Operations Support
- Customer Service Management
- Goal Setting and Tracking
- Positive Attitude
- Conflict Resolution
- Motivational Leadership
- Staff Supervision
- Strong verbal and written communication
- Team Leadership
- Staff Training and Development
- Cash handling expertise
Timeline
Shift Leader
Chick Fil A
06.2021 - 11.2023
Fitness Staff Member
Calabasas Swim And Tennis Center
04.2021 - 08.2021
Bachelor of Science - Business
California State University - Channel Islands
Associate of Science - Criminal Justice
Moorpark College