Jazlyn Delgado
Cicero,IL
Summary
Dynamic General Manager with a proven track record at Planet Fitness, enhancing customer satisfaction through innovative feedback systems and relationship building. Skilled in efficient multi-tasking and team collaboration, I successfully directed operations to optimize facility performance and foster member engagement, achieving significant improvements in service delivery and retention.
Overview
3
3
years of professional experience
Work History
General Manager
Planet Fitness
05.2023 - Current
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Directed daily operations to enhance member experience and optimize facility performance.
Member Service Representative
Planet Fitness
08.2022 - 05.2023
- Assisted members with account inquiries and service requests to enhance customer satisfaction.
- Processed transactions efficiently, ensuring accuracy and compliance with company policies.
- Educated members on product offerings and services to promote engagement and retention.
- Collaborated with team members to streamline processes and improve service delivery.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Js Morton East High School
Cicero, ILSkills
- Efficient multi-tasker
- Time management
- Customer relations
- Relationship building
- Team player
- Inventory control
Timeline
General Manager
Planet Fitness
05.2023 - Current
Member Service Representative
Planet Fitness
08.2022 - 05.2023
Js Morton East High School
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