Jazlyn Mendoza

• Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
• Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Used in-store system to locate inventory and place special orders for customers.

Assisting the team by driving business results by maximizing daily sales plans, managing expenses and improving metrics through sales floor leadership, execution of francesca's training programs, and continuous coaching on and off the sales floor.

• Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
• Worked with customer service to handle escalated customer issues.

Welcome guests into self-checkout and provide assistance as needed. Scan and bag all guest items efficiently, neatly, and in compliance with food safety standards and company best practices. Work efficiently to minimize guest wait time while maintaining guest service and accuracy.

• Recommended products to customers, thoroughly explaining details.

Welcomed and entertained guests in a warm, friendly manner to provide a positive first impression of service. Worked with team members in delivering a genuine Italian dining experience.

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Answered customer questions about hours, seating and menu information.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.