Summary
Overview
Work History
Education
Skills
Timeline
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Jazlyn Williams

Atlanta,GA

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

6
6
years of professional experience

Work History

Remote Customer Service Representative

Global Elite
Atlanta, GA
05.2023 - 02.2025
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Provided exceptional customer service to ensure customer satisfaction.

Guest Service Representative

Hilton
Atlanta, GA
09.2021 - 06.2023
  • Ensured compliance with hotel policies and procedures.
  • Monitored security cameras to ensure safety of customers and staff.
  • Took reservations from patrons by phone or online.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Provided assistance to guests throughout their stay.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

Customer Service Cashier

RaceTrac
Atlanta, GA
02.2019 - 12.2021
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Checked personal identifications during alcohol and tobacco sales.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Resolved customer complaints in a professional manner.
  • Welcomed customers, offering assistance to help find store items.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.

Education

High School Diploma -

Mount Zion High School
Jonesboro, GA
05-2017

Skills

  • Customer relations
  • Dispute resolution
  • Data entry accuracy
  • Microsoft outlook
  • Customer service excellence
  • Effective communication

Timeline

Remote Customer Service Representative

Global Elite
05.2023 - 02.2025

Guest Service Representative

Hilton
09.2021 - 06.2023

Customer Service Cashier

RaceTrac
02.2019 - 12.2021

High School Diploma -

Mount Zion High School

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