Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jazlyne Luna

El Paso,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Maximus
El Paso , Texas
10.2024 - 11.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Online Personal Shopper

Walmart
El Paso, Texas
05.2024 - 10.2024
  • Greeted customers and provided excellent customer service.
  • Provided detailed product information to customers.
  • Assisted in selecting items according to customer preferences.
  • Created personalized shopping experiences for each customer.
  • Determined the best delivery methods based on order size and destination.

Sales Associate

TJX Companies
El Paso, Texas
04.2021 - 05.2024
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed transactions using a point-of-sale system.

Cash Office Associate

TJX Companies
El Paso, TX
01.2022 - 12.2023
  • Processed payments, reconciled accounts and made bank deposits.
  • Verified cash drawer, counted money and balanced receipts.
  • Handled customer transactions with accuracy and efficiency.
  • Maintained records of all daily transactions in an organized manner.

Education

Graduate Certificate - Health Sciences

Western Technical College
El Paso, TX
02-2026

High School Diploma -

Bel Air High School
El Paso, TX
06-2023

Skills

  • Complaint resolution
  • Account updating
  • Scheduling
  • Retail marketing
  • Data entry
  • Product sales
  • Adaptability and flexibility
  • Retail sales customer service
  • Microsoft Excel
  • Team development
  • Customer service
  • Time management

Timeline

Customer Service Representative

Maximus
10.2024 - 11.2024

Online Personal Shopper

Walmart
05.2024 - 10.2024

Cash Office Associate

TJX Companies
01.2022 - 12.2023

Sales Associate

TJX Companies
04.2021 - 05.2024

Graduate Certificate - Health Sciences

Western Technical College

High School Diploma -

Bel Air High School
Jazlyne Luna