Summary
Overview
Work History
Education
Skills
Timeline
Generic

JAZLYNN MOSLEY

Grand Rapids

Summary

Dedicated and self-motivated Customer Service Representative with 6 years of experience. Skilled in providing excellent customer service and resolving customer issues. Strong communicator with the ability to effectively communicate with customers and colleagues. Committed to delivering high-quality service and ensuring customer satisfaction.

Overview

9
9
years of professional experience

Work History

Statement Caller (Remote)

SpendMend LLC
08.2022 - 07.2024
  • Maintained a quite, clean work environment
  • Maintained accurate records of all outgoing calls and actions taken
  • Managed a high volume of outbound calls to vendors to collect outstanding balances, resulting in an increase in cash flow for SpendMend LLC
  • Maintain a positive attitude and professional demeanor during all interactions with vendors to ensure a positive relationship and promote future business opportunities for SpendMend LLC
  • Identify potential fraud or suspicious activity during outgoing calls and report it to the appropriate department for further investigation
  • Ensure compliance with all customer privacy and data protection regulations during outgoing calls to protect sensitive information of vendors

Health Insurance Representative

Meridian Health Insurance
06.2021 - 05.2022
  • Assisted customers with health insurance inquiries and provided information about available plans
  • Resolved customer concerns and issues related to health insurance coverage
  • Collaborated with other departments to streamline health insurance processes
  • Maintained good communication with team members and supervisor via Microsoft teams
  • Developed relationships with customers to understand their specific health insurance needs
  • Provided exceptional customer service and support throughout the health insurance enrollment process

Data Entry Specialist (Remote)

BluJay Solutions
10.2018 - 04.2019
  • Ensure data integrity and accuracy by double-checking and verifying information entered into the system
  • Maintain a high level of productivity and accuracy in data entry operations to meet tight deadlines and ensure efficient data flow
  • Identify and resolve any data entry errors or discrepancies in a timely manner to ensure data accuracy and integrity
  • Follow established data entry protocols and quality control measures to ensure accurate and consistent data entry

Customer Support

All Service Message Center
11.2017 - 09.2018
  • Provided after hours support to clients
  • Respond to customer inquiries and resolve issues in a timely and efficient manner to ensure customer satisfaction and retention
  • Collaborated with cross-functional teams to develop and implement new strategies for improving customer support services
  • Collaborate with the IT department to identify and implement technological solutions to improve customer support services
  • Maintain a comprehensive knowledge of the company's customer support policies and procedures to ensure accurate and consistent handling of customer inquiries and issue resolution

Customer Service Representative

H.O.P.E Program
01.2016 - 10.2017
  • Provided excellent customer service by assisting customers with their inquiries and resolving any issues they may have
  • Maintained a clean and organized work environment
  • Collaborated with team members to ensure smooth operation of the customer service department
  • Updated customer information and resolved account discrepancies in a timely manner

Education

High School -

East Kentwood High School
Kentwood, MI

Skills

  • Problem-solving skills
  • Multitasking Abilities
  • Phone Etiquette
  • Self Motivation

Timeline

Statement Caller (Remote)

SpendMend LLC
08.2022 - 07.2024

Health Insurance Representative

Meridian Health Insurance
06.2021 - 05.2022

Data Entry Specialist (Remote)

BluJay Solutions
10.2018 - 04.2019

Customer Support

All Service Message Center
11.2017 - 09.2018

Customer Service Representative

H.O.P.E Program
01.2016 - 10.2017

High School -

East Kentwood High School

Similar Profiles

CREATE PROFILE