Jazlynn Rodriguez
Aurora,CO
Summary
Proficient in guest relations and customer service, with a strong focus on reliability and initiative-taking. Highly-developed communicator with outstanding skills in complex-problem solving and conflict resolution. Successfully supervised front desk operations, enhancing patient satisfaction and operational workflows.
Overview
6
6
years of professional experience
Work History
Front Desk Lead
Mountain View Pain Center
Denver, CO
01.2023 - Current
- Supervised front desk operations, ensuring optimal patient flow and satisfaction.
- Trained and mentored staff on customer service protocols and office procedures.
- Implemented scheduling software to enhance appointment management efficiency.
- Resolved patient inquiries and concerns, fostering positive relationships and trust.
- Analyzed front desk workflows, identifying areas for operational improvements.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
Administrative Assistant
Cherry Creek School Distric, Prairie Middle School
Aurora, CO
01.2022 - 01.2023
- Managed scheduling for meetings, events, and appointments for administrative personnel.
- Assisted in the preparation of reports and presentations for school administration.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Paraeducator
Cherry Creek School District, Eastridge Elemantary
Aurora, CO
02.2020 - 01.2022
- Assisted teachers in delivering individualized instruction to students with diverse learning needs.
- Implemented behavior management strategies to create a positive classroom environment.
- Collaborated with educational staff to develop and adapt instructional materials for accessibility.
- Supported student assessments and maintained accurate records of progress and behavior.
Education
Certified Phlebotomy Technician -
Oquirrh Mountain Phlebotomy School
Englewood, CO04-2026
High School Diploma -
Vista Peak Preparatory
Aurora05-2019
Skills
- Exceptional communication
- Guest relations
- Initiative-taking
- Staff scheduling
- Customer service
- Time management
- Reliability
Timeline
Front Desk Lead
Mountain View Pain Center
01.2023 - Current
Administrative Assistant
Cherry Creek School Distric, Prairie Middle School
01.2022 - 01.2023
Paraeducator
Cherry Creek School District, Eastridge Elemantary
02.2020 - 01.2022
Certified Phlebotomy Technician -
Oquirrh Mountain Phlebotomy School
High School Diploma -
Vista Peak Preparatory