Jazmeia Amaker
Elkton,MD
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
13
13
years of professional experience
Work History
WFH Customer Serive Rep
Arise
Varnville
07.2016 - 12.2023
- Provided customer service by answering product and service related questions.
- Established positive relationships with customers through effective communication techniques.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Greeted customers and responded to inquiries in a timely manner.
- Tracked inventory levels and ordered supplies as needed.
- Answered phone calls and directed them to appropriate personnel.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Answered customer inquiries via phone, email, and chat.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Patient Account Representative
Low country healh
Varnville , South Carolinas
06.2011 - 12.2015
- Maintained detailed notes on all patient interactions for future reference purposes.
- Initiated collection activities on delinquent accounts while adhering to HIPAA guidelines and regulations.
- Provided customer service to patients regarding billing inquiries and account information.
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Reached out to patients once insurance was billed in order to obtain payments due.
- Answered customer questions regarding account discrepancies or problems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Estill High
Estill, SC06-2010
Skills
- Needs analysis
- Telephone reception
- [Type] marketing
- Sales support
- Scheduling
- Positive and professional
- Technical support
- Customer satisfaction measurement
Timeline
WFH Customer Serive Rep
Arise
07.2016 - 12.2023
Patient Account Representative
Low country healh
06.2011 - 12.2015
High School Diploma -
Estill High