JAZMEN FIELDS

• Coordinated with cross-functional teams to implement programs and monitor performance metrics
• Developed and maintained relationships with internal stakeholders, external partners, and industry experts
• Facilitated communication between departments to ensure timely execution of projects
• Actively participated in design and implementation of new initiatives to improve overall efficiency and effectiveness.

Key Achievements:

• Identified and resolved a bottleneck in the supply chain process, resulting in a 25% reduction in wait times and increased patient satisfaction
• Led a team that successfully implemented a new cost-saving program, saving the organization $500,000 annually
• Collaborated with clinical and administrative teams to develop a new patient-centered care model, resulting in a 30% decrease in re-admissions and improved patient outcomes.

• Developed project plans and timelines, identified deliverables, and managed project budgets
• Coordinated cross-functional teams to deliver on project objectives, including clinical staff, IT teams, and vendors
• Monitored project progress and identified and addressed risks and issues, ensuring projects were delivered on time and within scope
• Communicated regularly with internal and external stakeholders to provide updates on project status and obtain feedback
• Participated in project budget and cost control measures, tracking progress and making necessary financial adjustments to meet company goals
• Conducted post-project evaluations to generate lessons learned and identify areas for improvement

Key Achievements:

• Successfully led team that implemented EHR system, which improved clinical efficiency by 25% and enhanced patient care
• Managed project to upgrade healthcare organization's infrastructure, which resulted in 20% reduction in IT support costs and improved system reliability
• Developed and delivered project management training to clinical staff, which helped to build project management skills across organization.

• Managed portfolio of healthcare clients and served as their main point of contact for all needs and inquiries
• Developed and managed customer success metrics and KPIs to track progress and measure success develop and execute strategic plans to address them
• Developed and managed customer success metrics and KPIs to track progress and measure success
• Oversaw selection, procurement and allocation of building materials and equipment
• Resolved conflicts and disputes between contractors and other stakeholders
• Collaborated with cross-functional teams to ensure timely delivery of products and services to clients
• Facilitated training sessions for clients on software products and solutions to ensure successful implementation and adoption

Key Achievements:

• Achieved 88% customer satisfaction rating through effective relationship building, proactive communication, and responsiveness
• Led team that successfully implemented new customer onboarding program, resulting in 30% decrease in onboarding time and improved customer retention
• Collaborated with product and engineering teams to incorporate customer feedback and improve product offerings.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Cultivated customer loyalty, promoted repeat business, and improved sales.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• Oversaw all operations, logistics, and supply chain functions, including purchasing, warehousing, inventory management, and shipping
• Managed team of 8 employees, providing coaching, feedback, and support to ensure high performing, engaged team
• Developed and implemented standard operating procedures to ensure consistent product quality, on-time delivery, and cost-effective operations
• Collaborated with cross-functional teams to ensure alignment and effective communication across all departments
• Managed relationships with vendors and suppliers to ensure high-quality products at competitive prices

Key Achievements:

• Successfully implemented new inventory management system, reducing stock-out rates by 30% and improving on-time delivery by 25%
• Led team that developed and executed cost-saving plan, resulting in $275,000 reduction in annual operating expenses
• Achieved 95% customer satisfaction rating by implementing new customer feedback system and addressing customer concerns proactively.