Dedicated Operations Manager with strong skills in interpersonal communication and staff training. Experienced in optimizing resource allocation and maintaining high customer service standards, ready to drive impactful changes in operational processes.
Overview
4
4
years of professional experience
Work History
Operations Manager
Kokomo Joe's Family Fun Center-St. Peters
10.2022 - Current
Developed staff training programs to increase employee performance and operational consistency.
Implemented inventory management systems to optimize resource allocation and reduce waste.
Coordinated scheduling of staff to ensure adequate coverage during peak periods.
Analyzed customer feedback to identify areas for improvement in service delivery.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Clerk
QuikTrip
04.2025 - 07.2025
Processed customer transactions efficiently using point-of-sale systems.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Maintained inventory accuracy through regular stock checks and replenishment.
Collaborated with team members to ensure smooth store operations during peak hours.
Education
Associates of Arts - Arts And Science - Education
St. Charles Community College
Cottleville, MO
06-2027
High School Diploma -
Francis Howell North High School
City Of Saint Peters, MO
12-2025
Skills
Customer service
Team leadership
Operations management
Staff training
Interpersonal communication
Conflict mediation
Unsurpassed work ethic
Fluent in Spanish
Goal setting
Accomplishments
Promoted to Operations Manager after 2 years with the company.