Jazmin Aldrich
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Developmental Disabilities Institute
04.2016 - Current
- Detail oriented
- Improved consumer experience
- Great communication
- Catered to the needs of consumers.
Dispute Resolution Specialist
USAA Federal Savings Bank
11.2020 - 10.2023
- Resolved disputes by expertly analyzing cases and implementing effective negotiation strategies.
- Managed high caseloads, ensuring timely resolution of conflicts and promoting client satisfaction.
- Achieved successful dispute resolutions through active listening and empathetic communication skills.
- Developed customized mediation plans to address unique client needs and facilitate fair outcomes.
- Trained new team members on company policies, procedures, and best practices in dispute resolution techniques to ensure consistent performance across the department.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
Remote Customer Service Representative
iQor
06.2018 - 01.2020
- Answered inbound calls in fast pace manner
- Provided technical support for Direct TV employees
- Answer inbound calls and greet customers with energy and enthusiasm
- Took an active role in educating customers about products and services
- Met department productivity and quality standards.
Direct Support Professional
RHA Health Services
01.2015 - 04.2016
- Catered to the needs of consumer
- Managed front desk
- Answered telephone calls for facility
- Answered questions related to facility for perspective consumers.
Education
High school diploma - International Studies
Garinger High School
Charlotte, NCSkills
- Cash Handling
- Cashiering
- Call Center
- Customer Service
- Communications
- Developmental Disabilities Experience
- Autism Experience
- Behavior Management
- Caregiving
- Problem Solving
- Effective Communication
- Fraud detection
- Empathy and understanding
Certification
CPR Certification
Timeline
Dispute Resolution Specialist
USAA Federal Savings Bank
11.2020 - 10.2023
Remote Customer Service Representative
iQor
06.2018 - 01.2020
Direct Support Professional
Developmental Disabilities Institute
04.2016 - Current
Direct Support Professional
RHA Health Services
01.2015 - 04.2016
High school diploma - International Studies
Garinger High School
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