Jazmin Chavez

• Support clients with applications for federal and state public assistance programs such as Medicaid, CalFresh, CalWorks, while maintaining up to date on regulations and policy changes
• Provide one-on-one support to clients throughout the application process, including eligibility screening, plan selection, eligibility redetermination, and effective utilization of benefits
• Manage high-volume client caseloads while ensuring accurate documentation, regulatory compliance, and timely resolution of complex cases
• Track applications and case activity, identify barriers, and coordinate resolutions with internal teams, county agencies, and community partners
• Support Medi-Cal payer mix by scheduling clinic appointments and connecting patients to care
• Evaluate departmental workflows and collaborate with leadership to identify process improvement opportunities and standardize procedures

• Supported the Enrollment and Patient Service Advocate department with patient communication, clinic access inquiries, and community resource requests
• Executed administrative tasks using Excel and Microsoft Word, and translated documents from English to Spanish to ensure clear communication
• Researched effective strategies to improve patient outreach and engagement among older adult population

• Monitored daily operations and coordinated staff schedules to support efficient workflows and consistent service delivery
• Facilitated training for new staff across multiple roles, promoting standardized processes
• Resolved guest concerns and service issues, applying problem-solving and service recovery strategies to improve satisfaction and operational outcomes

Relevant Topics - Public Health Policy and Advocacy, Epidemiology, Population Health, Social Determinants of Health