Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Language
Work History
Customer Relationship Manager/HR
Jinn Studios Inc.
Oklahoma/Remote
11.2020 - Current
Interacted with clients or prospective clients by email or phone.
Assisted with writing job postings and job descriptions for boards.
Assisted with Social Media Platforms
Assisted with searching for new clients/contracts
Ordering Office Supplies/Merch
Scheduled Meetings
Submitted weekly payroll
Accounts Payable and Receivable
Bank Reconciliations
Maintained records to monitor health insurance policies and premiums.
Enhanced product performance by conducting comprehensive regression testing on new updates.
Customer Support Director
Trevo LLC
Oklahoma City
12.2014 - 02.2023
.
Led and executed customer support team strategy to reach company support goals.
Developed comprehensive training materials to enhance team knowledge and performance.
Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
Assisted with Bank Reconciliations
Assisted with Commission Payments and Printing Checks
Assisted with the Interview and Training process in the Support Department
Managed
Assisted the IT Department with QA Testing
Assisted in the warehouse
Data Entry - Tracking Numbers
CNA
Grace Living Center
El Reno
06.2013 - 12.2014
Assisted 25 patients with daily living activities, promoting independence and dignity.
Ensured prompt response to call lights, addressing patient needs in a timely manner.
Checked patient vitals such as temperature and blood pressure
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Helped patients complete range of motion exercises to prevent loss of function during care.
Trained new staff
Shift Manager
McDonald's Corporation
Yukon
10.2010 - 06.2013
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Tracked receipts, employee hours, and inventory movements.
Scheduled staff to establish adequate coverage during peak business hours.
Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School in General Studies -
Mustang High School
Mustang, Oklahoma
05.2012
Skills
Time Management
Organizational Skills
Problem Solving
Excellent Communication
Attention to Detail
Multitasking
Adaptability
Customer Service
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract Work
Location Preference
RemoteHybrid
Important To Me
Work-life balanceWork from home optionPaid time offCareer advancementPaid sick leaveHealthcare benefits