Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Preference
Timeline
Generic
Jazmin Contreras

Jazmin Contreras

Oklahoma City,US

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
1
1
Language

Work History

Customer Relationship Manager/HR

Jinn Studios Inc.
Oklahoma/Remote
11.2020 - Current
    • Interacted with clients or prospective clients by email or phone.
    • Assisted with writing job postings and job descriptions for boards.
    • Assisted with Social Media Platforms
    • Assisted with searching for new clients/contracts
    • Ordering Office Supplies/Merch
    • Scheduled Meetings
    • Submitted weekly payroll
    • Accounts Payable and Receivable
    • Bank Reconciliations
    • Maintained records to monitor health insurance policies and premiums.
    • Enhanced product performance by conducting comprehensive regression testing on new updates.

Customer Support Director

Trevo LLC
Oklahoma City
12.2014 - 02.2023

.

  • Led and executed customer support team strategy to reach company support goals.
  • Developed comprehensive training materials to enhance team knowledge and performance.
  • Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
  • Assisted with Bank Reconciliations
  • Assisted with Commission Payments and Printing Checks
  • Assisted with the Interview and Training process in the Support Department
  • Managed
  • Assisted the IT Department with QA Testing
  • Assisted in the warehouse
  • Data Entry - Tracking Numbers

CNA

Grace Living Center
El Reno
06.2013 - 12.2014
  • Assisted 25 patients with daily living activities, promoting independence and dignity.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Checked patient vitals such as temperature and blood pressure
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Trained new staff

Shift Manager

McDonald's Corporation
Yukon
10.2010 - 06.2013
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Tracked receipts, employee hours, and inventory movements.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

High School in General Studies -

Mustang High School
Mustang, Oklahoma
05.2012

Skills

    • Time Management
    • Organizational Skills
    • Problem Solving
    • Excellent Communication
      • Attention to Detail
      • Multitasking
      • Adaptability
      • Customer Service

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Location Preference

RemoteHybrid

Important To Me

Work-life balanceWork from home optionPaid time offCareer advancementPaid sick leaveHealthcare benefits

Timeline

Customer Relationship Manager/HR

Jinn Studios Inc.
11.2020 - Current

Customer Support Director

Trevo LLC
12.2014 - 02.2023

CNA

Grace Living Center
06.2013 - 12.2014

Shift Manager

McDonald's Corporation
10.2010 - 06.2013

High School in General Studies -

Mustang High School
Jazmin Contreras