JAZMIN DELGADO MORALES
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Walmart
04.2022 - Current
- Responded to customer requests for products, services, and company information
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Offered advice and assistance to customers, paying attention to special needs or wants
- Cross-trained and provided back up for customer service managers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Ambulatory Center
Nebraska Medicine
02.2020 - Current
- Demonstrated a high level of customer service to physicians, patients and other internal/external customers required
- Work professionally with physicians, clinic staff and patients in a timely, confidential manner
- Demonstrated analytical, prioritization and organizational skills
- Demonstrated flexibility and dedication to team environment
- Effective communication skills and controlled inbound and outbound calls to correct department/clinic
- Completed new patient registrations and managed schedules for different providers.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Sales Manager
Kum & Go
06.2018 - 02.2020
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Maintained organized, presentable merchandise to drive continuous sales
- Tracked stock using company inventory management software
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Maintained records related to sales, returns and inventory availability
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Customer Service Representative
Walmart
01.2018 - 11.2019
- Responded to customer requests for products, services, and company information
- Entered customer interaction details in Company Computer to track requests, document problems and record solutions offered
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Offered advice and assistance to customers, paying attention to special needs or wants
- Cross-trained and provided back up for customer service managers
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier
Walmart
08.2016 - 01.2018
- Counted cash in register drawer at beginning and end of shift
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked, arranged, and organized merchandise in front lanes to drive product sales
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Science - Healthcare Management
Bellevue University
Bellevue, NE05.2026
Associate of Applied Science -
Metropolitan Community College
Omaha, NE05.2024
High School Diploma -
Omaha, NE05.2017
Skills
- Bilingual (Spanish)
- Staff Training
- Customer Service
- Problem-solving abilities
- Goal-oriented
- Sales reporting
- Active Listening
- Critical Thinking
- Computer Skills
- Strong Work Ethic
Timeline
Customer Service Representative
Walmart
04.2022 - Current
Ambulatory Center
Nebraska Medicine
02.2020 - Current
Sales Manager
Kum & Go
06.2018 - 02.2020
Customer Service Representative
Walmart
01.2018 - 11.2019
Cashier
Walmart
08.2016 - 01.2018
Bachelor of Science - Healthcare Management
Bellevue University
Associate of Applied Science -
Metropolitan Community College