Jazmin D Thurston
Washington
Summary
Experienced healthcare professional with expertise in managing front-desk operations, patient scheduling, and medical records. Recognized for a collaborative approach and establishing efficient office workflows. Adapts easily to changing needs. Proficient in patient communication, appointment coordination, and providing comprehensive administrative support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Community Of Hope
07.2024 - Current
- In the medical receptionist role, Assist patients before they see their doctors
- A key element in performing this role is to multitask and accomplish all clerical tasks promptly
- Success in this role will be demonstrated by ensuring patients are directed to their designated areas as quickly as possible
- Greets patients in the facilities and over the phone
- Assists doctors, nurses, and patients
- Schedules doctors' appointments for patients
- Performs clerical and administrative tasks
- Prepares medical files
- Maintains and keeps patient information confidential
- Maintains medicinal supplies and equipment
Receptionist Administrator
Family Medical Counseling Services
09.2020 - 07.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Handled complaints and questions, and re-directed calls to other team members.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Assistant Teacher
Two New Heights
03.2018 - 08.2020
- Supported student physical, mental, and social development using classroom games and activities.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Monitored and reported student progress and development, offering mentoring as needed.
Education
Associate of Science - Corrections Administration
University of The District of Columbia
Washington, DC01.2025
High School Diploma -
Frank W Ballou SHS
06.2017
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- HIPAA compliance
- Inventory oversight
- Time management
- Critical thinking
- Data entry
Accomplishments
- Achieved Achievers Scholarship through effectively helping with Learn Serves Mission to Zambia, Africa summer of 2015.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
Key Qualifications
- First Aid and CPR Certified
- ECW
- Solid experience in responding quickly and effectively to emergency and crisis situations
- Track record of meticulous security reporting and paperwork
- Verifiable record of working 12 hour shifts with energy and commitment
- Implementation of improvements to security procedures and processes to improve efficiency
- Reputation for demonstrating strong problem-solving and decision making skills
Activities
- Achievers Scholarship ($64,000 Scholarship)
- Youth Supreme Court Of Ballou High School
Certification
- Medical Office Receptionist Certificate - American Medical Technologists.
- Microsoft Office Specialist, Microsoft Word, Excel, PowerPoint (MOS) - Microsoft Corporation.
- CPR/AED Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- Supervision and Management Skills Certificate
- Medical Receptionist Training Certificate
Timeline
Medical Receptionist
Community Of Hope
07.2024 - Current
Receptionist Administrator
Family Medical Counseling Services
09.2020 - 07.2024
Assistant Teacher
Two New Heights
03.2018 - 08.2020
Associate of Science - Corrections Administration
University of The District of Columbia
High School Diploma -
Frank W Ballou SHS
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