Jazmin Garcia
Yuma,AZ
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
6
6
years of professional experience
Work History
Patient Access Scheduler/Anticoagulation Clinic
Onvida Health/ Yuma Regional Medical Center
Yuma, AZ
10.2023 - Current
- Check in and check out patients.
- Monitored office supplies inventory and placed orders when necessary.
- Collaborated with other healthcare professionals to coordinate patient care needs.
- Worked together with the pharmacist to inform of patient's new prescriptions.
- Reschedule patients' missed appointments.
- Manage patient prescription refill requests.
- Manage patient referrals for anticoagulation monitoring.
- Spanish Interpreter for the pharmacist for patient education, INR results, and instructions.
Surgery Scheduler
Yuma Regional Medical Center
Yuma, AZ
10.2022 - Current
- Scheduled follow-up appointments as designated by physician.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Arranged hospital admissions for patients as required.
- Compiled and coded patient information or data in appropriate computer system.
Patient Access Representative
Yuma Regional Medical Center
Yuma, AZ
11.2021 - Current
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Explained various admission forms and policies, acquiring signatures for consent.
- Helped train many new employees.
- In charge of incoming and out going referral workques.
- Cross trained in 4 different clinics to be back up when needed.
Cashier
Home Depot
Yuma, AZ
10.2018 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Educated customers about billing, payment processing and support policies and procedures
- Cross-trained and backed up other customer service manager
- Managed over 50 customer calls per day., Mentored new team members on POS system operation, customer service strategies and sales goals
- Worked flexible schedule and extra shifts to meet business needs
Paint Associate
Home Depot
Yuma, AZ
10.2018 - 10.2021
- Assisted customers with signing up for store loyalty programs and provided details about key benefits
- Maintained stock shelves by fronting, facing and straightening products throughout shift
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
Education
High School Diploma -
Cibola High School
Yuma, AZ05.2020
Skills
- Organization and Time Management
- Epic Systems
- Time Management
- Appointment Scheduling
- Insurance Authorizations
- Flexible Schedule
- Reliable Team Worker
- Dependable and Cooperative
Pharmacy Technician Trainee License
Currently have an active Technician Trainee License through the Arizona State Board Of Pharmacy.
Referrals
- In charge of patient incoming referrals, making sure their appointment was authorized from the insurance.
- In charge of incoming referrals for patients to be seen in our clinic.
Called patients to make appointments. - In charge of outgoing referrals making appointments for patients that were referred out to a different clinic by our providers.
Language
- Bilingual in English and Spanish
References
Stephanie Kehle, Supervisor (928) 304-2382
Cynthia Diott, Leadership (928) 315-2472
Timeline
Patient Access Scheduler/Anticoagulation Clinic
Onvida Health/ Yuma Regional Medical Center
10.2023 - Current
Surgery Scheduler
Yuma Regional Medical Center
10.2022 - Current
Patient Access Representative
Yuma Regional Medical Center
11.2021 - Current
Cashier
Home Depot
10.2018 - 10.2021
Paint Associate
Home Depot
10.2018 - 10.2021
High School Diploma -
Cibola High School