Jazmin Hernandez

Delivered exceptional service to guests in a fast

paced, casual dining setting

Efficiently handled large volumes of orders during peak

hours

Collaborate with kitchen staff to ensure timely and accurate

order delivery

Maintained cleanliness and organization of service areas

Resolve customer complaints promptly and assisted in

training and mentoring new servers

• Preparing patients before drawing blood.
• Explaining blood draw procedures to patients and answering any questions about the process.
• Following all health and safety protocols and procedures to maintain sanitary work areas.
• Gathering medical testing materials, including needles, sample vials, blood storage bags and test tubes.
• Verifying patient information before procedure is done and labeling blood samples properly immediately after procedure is completed.
• Accurately updating patient information in the organizations database.
• Helping nervous or frightened patients remain calm during blood draws.
• Working with supervising physicians and following their directions at all times.
• Uses proper technique in obtaining blood samples, including single use of sterile needles.
• Demonstrates competence in all procedures required for position in accordance with hospital policies, with particular emphasis on phlebotomy and blood samples and obeys hospital policies regarding safety and confidentiality requirements.
• Assists in orientation and training of new staff as necessary.
• Demonstrate competence in drawing and processing adult and geriatric specimens.

• Responsible for a variety of venipuncture techniques involving the collection of blood specimens from patients for lab procedures and used in diagnosis.
• Take vital signs, including blood pressure, pulse and temperature; accurately collect DNA, urine, and saliva samples for drug testing; collect for cancer screenings.
• Perform clerical duties including; preparing files and reports, monitor and replenishes supplies and maintains work areas.
• Maintained compliance with all safety regulations in labeling and storing specimens.
• Assist physicians in the diagnosis and treatment of illnesses, injuries and medical conditions by providing clinical testing and specimen analysis.
• Prepare chemical solutions, reagents and specimens for microscopic examination; perform laboratory tests; analyze and report findings; and investigate atypical results and discrepancies to determine cause.
• Performed lab analysis to provide data for diagnosis, treatment and prevention of disease.
• Followed lab protocols, sanitation standards and testing procedures.
• Improved patient care experience by explaining collection process while demonstrating genuine care.

• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
• Organized daily work based on collection priority.
• Performed bedside tests like bleeding time tests and entered results into patient charts.
• Used personal protective equipment correctly to protect coworkers and patients.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Packaged and shipped specimens to central lab daily.
• Tracked collected specimens by initialing, dating and noting times of collection.
• Centrifuged blood samples as outlined in clinical protocols.

• Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
• Greeted all guests with smile and friendly greeting.
• Trained new servers in restaurant procedures and customer service standards.
• Uphold high sanitation and safety standards while delivering and serving food.
• Communicated customers' menu choices and special requests to kitchen staff to minimize errors.
• Picked up trash and removed spills promptly to keep dining area fresh and inviting.
• Monitored tables and expertly handled requests, kept drinks refilled and offered additional items such as desserts.
• Kept hostess team informed of table progression and availability.
• Answered phones and took phone orders for customer pick up or delivery.
• Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets.
• Took orders, made drinks, and cleaned tables after the guests' departures.

• Used dictation records from medical offices to create professional and error-free records.
• Worked within ‘eClinicalWorks’ to edit and created files and improved the accuracy of medical records.
• Entered manually, scanned laboratory test results, scans and updated patient records.
• Employed strong knowledge of medical terminology and practices to produce impeccable files.
• Checked, inputted and optimized physician’s records for new patients and optimized older files with current updated medical information.
• Quickly addressed and resolved patient’s concerns, working with the doctor and supervisor.
• Helped the team remain efficient with skilled clerical support, filing paperwork, and doing billing and coding.
• Transcribed the recorded dictation to produce different medical reports such as patient history, examination, medications, and documentation of diagnosis given by the doctor.
• Received and screened telephone calls and visitors.
• Assisted front desk by receiving patients, scheduling appointment and screening calls.

• Transported food products, cleaned tables and counters, and stocked dining room supplies.
• Uphold high sanitation and safety standards while delivering and serving food.
• Communicated customers' menu choices and special requests to kitchen staff to minimize errors.
• Picked up trash and removed spills promptly to keep dining area fresh and inviting.
• Monitored tables and expertly handled requests, kept drinks refilled and offered additional items such as desserts.
• Kept hostess team informed of table progression and availability.
• Entered orders, delivered food and beverages, and processed payments.
• Used POS system to accurately input orders and process payments.