Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jazmin Luna

Summary

Detail-oriented customer service representative known for strong complaint resolution skills and product knowledge. Experienced in managing customer interactions and providing effective solutions, aiming to contribute to a positive customer experience.

Overview

2
2
Languages
6
6
years of professional experience

Work History

Call Center Representative

Mazda corporate
Newark
06.2025 - Current
  • Managed inbound customer inquiries regarding vehicle features and services.
  • Provided detailed information about Mazda products and promotions to customers.
  • Resolved customer complaints by identifying issues and suggesting solutions.
  • Educated customers on warranty policies and service options available at Mazda.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Maintained up-to-date knowledge of Mazda models and industry trends for informed support.

Dental Assistant

Wahl Family Dentistry
Wilmington
05.2022 - 03.2023
  • Assisted dentists during procedures to ensure patient comfort and safety.
  • Prepared treatment rooms by sterilizing instruments and organizing supplies.
  • Educated patients on oral hygiene practices and post-treatment care instructions.
  • Managed patient records using dental software for efficient information retrieval.
  • Scheduled appointments and coordinated follow-up visits for optimal patient flow.
  • Took digital X-rays of teeth using radiographic equipment.
  • Maintained a neat, clean and organized environment throughout the office.

Sales Associate

Foot Locker
Newark
05.2020 - 12.2022
  • Assisted customers with product selection and provided personalized recommendations.
  • Maintained store appearance by restocking shelves and organizing merchandise displays.
  • Processed customer transactions accurately using point-of-sale systems.
  • Handled customer inquiries and resolved issues promptly to ensure satisfaction.
  • Participated in training new associates on store policies and procedures regularly.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.

Education

Howard High School of Technology
Wilmington, DE

Skills

  • Customer service
  • Complaint resolution
  • Product knowledge
  • Call management
  • Attention to detail
  • Team collaboration
  • Customer interaction
  • Problem solving
  • Time management
  • Effective communication

Languages

English
Professional
Spanish
Professional

Timeline

Call Center Representative

Mazda corporate
06.2025 - Current

Dental Assistant

Wahl Family Dentistry
05.2022 - 03.2023

Sales Associate

Foot Locker
05.2020 - 12.2022

Howard High School of Technology
Jazmin Luna