Jazmin Medal
Los Angeles,CA
Summary
Accomplished Patient Service Representative with a proven track record at Cedar Sinai Medical Center, enhancing patient experiences through exceptional customer service and efficient appointment scheduling. Skilled in insurance verification and bookkeeping support, I significantly improved patient satisfaction and streamlined payment processes. Expert in maintaining patient confidentiality and fostering positive interactions.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Cedar Sinai Medical Center
05.2023 - Current
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Answered phone calls and answered questions from potential customers.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Called patients to confirm scheduled appointments day in advance.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Maintained and updated patient records for accurate, current medical histories.
Patient Service Representative
Radnet Management
05.2022 - 01.2023
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Used [Software] to schedule appointments.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
Patient Flow Coordinator
RadNet
01.2022 - 05.2022
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Maintained confidentiality of patient data and condition to safeguard health information.
Education
Associate of Science -
CBD College
Los Angeles, CA06.2021
Skills
- Bookkeeping Support
- Insurance verifying
- Document filing
- Eligibility Determination
- Patient greeting
- Appointment Scheduling
- Customer Service
- Directing callers
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Cedar Sinai Medical Center
05.2023 - Current
Patient Service Representative
Radnet Management
05.2022 - 01.2023
Patient Flow Coordinator
RadNet
01.2022 - 05.2022
Associate of Science -
CBD College