Jazmin Mendez
Phoenix,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Caregiver
Caregivers Of Arizona
Phoenix, Arizona
12.2021 - Current
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Customer Service Representative
Amazon
Phoenix, AZ
03.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Crew Member
McDonalds
Phoenix, AZ
08.2018 - 02.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Education
Bachelor of Science - Science Kinesiology
Arizona State University
Phoenix, AZ05.2025
High School Diploma -
Western School of Science And Technology
06.2021
Skills
- Call Volume and Quality Metrics
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- MS Office Proficiency
- Email Etiquette
- Efficient and Detail-Oriented
Certification
CPR Certification: First Aide
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
Caregivers Of Arizona
12.2021 - Current
Customer Service Representative
Amazon
03.2020 - Current
Crew Member
McDonalds
08.2018 - 02.2020
Bachelor of Science - Science Kinesiology
Arizona State University
High School Diploma -
Western School of Science And Technology
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