Jazmin Piva Lazo
Fremont,USA
Summary
Achieved high levels of customer satisfaction through proactive engagement and support. Enhanced team performance by promoting collaboration and communication. Resolved issues efficiently, contributing to a positive work environment and improved service delivery.
Overview
4
4
years of professional experience
Work History
Dispatcher
Good Eggs Warehouse
Oakland, California
01.2023 - 01.2023
- Assign routes to drivers
- Dispatch orders
- Assist drivers
- Monitor Drivers
- Zendesk
- Bringg
- Create schedules
- Sheets with the calculations that must be paid to the drivers
- Routing (create routes for deliveries)
- Make deliveries
- Create reports
IC/QC
Good Eggs Warehouse
Oakland, California
01.2021 - 01.2023
- Inventory control
- Quality control
- Foodsafety
- Control of box for shipping
- Customer complaints
- I know how to drive and I have a Forklift, Joey and Order Picker license.
- Preparation Area
- Pick
- Inventory Receiving
- Front Desk (Receive orders and sign the delivery sheet)
- Fix Receiving error
- Expired or cull for quality inventory reports
Day Porter
Encoded Therapeutics
South San Francisco, California
01.2020 - 01.2021
- Cleaning maintenance
- Coffee maker
- Inventory count
- Supply hygiene materials in laboratories
Waitress
Taqueria Los 3 Gallos
Hayward, California
01.2019 - 01.2019
- Cashier
- Supply counting
- Clean and wash dishes
- Helper in the kitchen
Education
Highschool Certification - undefined
Instituto Secretari Coloma
Barcelona, Spain01.2017
1st Year of Bachillerato - Social bachillerato
Instituto Joan Brossa
Barcelona, Spain01.2018
GED Diploma - undefined
Hayward Adult School
Hayward, California01.2023
Associate Human Resources -
Chabot College
Hayward, CaliforniaSkills
- Assisted users in navigating office software applications Supported team members in completing administrative tasks efficiently Provided guidance on best practices for document management
- Developed and implemented web pages using HTML to enhance user experience
- Assisted in creating and managing WordPress websites for clients\nSupported content updates and maintenance tasks to enhance site performance\nCollaborated with team members to troubleshoot and resolve technical issues
- Enhanced spreadsheet functionality and data analysis using Excel
- Facilitated operational mode adjustments to enhance system efficiency
- Designed and developed engaging presentation slides for effective communication
- Assisted in high jump training sessions to improve athlete performance Supported coaches in developing effective practice routines Contributed to a positive team environment through encouragement and motivation
- Assisted teams in completing projects on schedule and within budget constraints Supported project management efforts by coordinating tasks and resources effectively Contributed to team success through proactive communication and collaboration
- Assisted teams in utilizing RingCentral for effective communication and collaboration Supported users in troubleshooting technical issues related to RingCentral Facilitated training sessions to enhance team proficiency with RingCentral features
- Assisted customers with inquiries and issues related to Zendesk platform Supported team members in utilizing Zendesk tools effectively Contributed to maintaining a positive customer experience through timely responses
- Facilitated transportation logistics by coordinating driver schedules and routes
- Executed tasks efficiently while maintaining focus on objectives
- Identified and addressed key issues to enhance operational efficiency
LANGUAGES
Spanish: Native
English: Medium level
Catalan: Native
Timeline
Dispatcher
Good Eggs Warehouse
01.2023 - 01.2023
IC/QC
Good Eggs Warehouse
01.2021 - 01.2023
Day Porter
Encoded Therapeutics
01.2020 - 01.2021
Waitress
Taqueria Los 3 Gallos
01.2019 - 01.2019
Highschool Certification - undefined
Instituto Secretari Coloma
1st Year of Bachillerato - Social bachillerato
Instituto Joan Brossa
GED Diploma - undefined
Hayward Adult School
Associate Human Resources -
Chabot College