Jazmin Pérez
Piedmont,SC
Summary
Professional account management professional with strong focus on building and maintaining client relationships. Adept at driving results through collaborative teamwork and adaptable to changing needs. Skilled in communication, negotiation, and problem-solving. Reliable and goal-oriented, with proven track record in achieving targets and enhancing customer satisfaction.
Overview
11
11
years of professional experience
Work History
Mexico Account Representative Captain
Total Quality Logistics Inc.
05.2023 - Current
- Lead 30+ account representatives to develop strategies for achieving sales targets, contributing to team's success.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
- Provided regular performance updates to management on account portfolio status, ensuring transparency throughout the organization.
- Led quarterly review meetings with clients to discuss performance, address concerns, and plan for future collaboration.
- Streamlined invoice and billing processes for clients, making transactions smoother and less time-consuming.
- Teach monthly classes to the sales team about the Mexico department and how our mode works.
Mexico Account Representative SGL
Total Quality Logistics Inc.
01.2023 - 05.2023
- Lead a Team of 30+ Account representative on Saturday shifts.
- Ensure check calls on the accounts are done on a timely matter.
- Streamlined account management processes to improve efficiency and reduce errors.
- Improved account management processes, significantly reducing response time to client queries.
- Kept detailed records of daily performance of the team.
Mexico Account Representative
Total Quality Logistics Inc.
11.2021 - 01.2023
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Interface with carriers on both sides of the US - Mexico border; maintain a shortlist os primary carriers ans their performance.
- Contacted customers to assess satisfaction and current needs.
- Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
- Conducted market research to identify new business opportunities and potential clients.
- Collaborate with the operational team to ensure Border-crossing documents are ready in a timely matter.
- Negotiated prices, terms of sales and service agreements.
- Bridge the gap between stakeholders in the United States and Mexico in multifaceted and multi-cultural supply chain including 4PL's and direct customer.
Server/Cashier
Chido's mexican restaurant
06.2017 - 09.2017
- Familiarizing guests with menu and daily specials
- Accurately recorded food and drinks orders
- Handled cash and credit or debit card payments
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
La mala vida
05.2017 - 06.2017
- Memorized menu to provide guidance to customers with questions about meal choices
- Accurately recorded orders
- Handled Customer complains to maintain customer satisfaction
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Hostess
Osteria COTTA
03.2016 - 09.2016
- Highly skilled in greeting guests, escorting them to tables, and providing them with menu and daily specials
- Well-versed in answering telephones in a suitable manner
- Scheduled all reservations and planned seating arrangements with management prior to dinner service
- Able to ensure special requests are lodged and passed to restaurant staff
- Substantial knowledge of the menu of the restaurant
- Worked with Open Table and Yelp
Sales Associate
The Children's Place
10.2013 - 05.2015
- Greeted customers upon entrance
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted customers over the phone regarding store operations, product, promotions and orders
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
A.A.S. - Early Childhood Education
Hostos Community College/ CUNY
06.2016
High School Diploma -
International School of Liberty Arts
The Bronx, NY06-2014
Skills
- Microsoft Office
- Customer Service
- Pricing strategy
- Account management
- Sales proficiency
- Prospecting skills
- Opening and closing procedures
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Team leadership
- Decision-making
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
Mexico Top Performance 2022
Additional Information
- Bilingual in English and Spanish
Timeline
Mexico Account Representative Captain
Total Quality Logistics Inc.
05.2023 - Current
Mexico Account Representative SGL
Total Quality Logistics Inc.
01.2023 - 05.2023
Mexico Account Representative
Total Quality Logistics Inc.
11.2021 - 01.2023
Server/Cashier
Chido's mexican restaurant
06.2017 - 09.2017
Server
La mala vida
05.2017 - 06.2017
Hostess
Osteria COTTA
03.2016 - 09.2016
Sales Associate
The Children's Place
10.2013 - 05.2015
A.A.S. - Early Childhood Education
Hostos Community College/ CUNY
High School Diploma -
International School of Liberty Arts
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