Open To Work
Jazmin Puente
Thalhimer Multifamily
N Chesterfield
Work Preference
Job Search Status:
Open to workDesired Job Title
Assistant Leasing ManagerWork Type
Full TimeLocation Preference
On-SiteLocation:
North Fort Myers, FLOpen to relocation:
NoImportant To Me
Flexible work hoursWork from home optionPaid time offPaid sick leaveSummary
A property assistant management professional with strong background in leasing and tenant relations. Proven track record of managing leasing processes and maintaining high tenant satisfaction. Committed to team collaboration and adaptable to changing needs, bringing excellent communication and negotiation skills.
9
Years of experience
Work History
Leasing Associate
1 Year 3 Months- Managed apartment tours and communicated property features to prospective residents.
- Processed lease applications and verified documentation for accurate resident screening.
- Coordinated move-in schedules, unit readiness, and resident onboarding tasks.
- Responded to resident inquiries and resolved leasing issues with timely follow-up.
- Assisted with lease renewals and negotiated terms to support occupancy goals.
- Developed strong relationships with local businesses to create referral opportunities and drive additional prospects to properties.
- Maintained CRM records, unit availability, and daily leasing activity reports.
- Built strong relationships with residents through excellent customer service and communication skills.
Technician
7 Years 1 Month- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Call Center Representative
1 Year 4 Months- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Skills
Problem-solving skills
Customer support
Data entry
Customer service
Verbal and written communication
Inbound phone calls
Cash handling
Lease administration
Lease renewals
Fair housing policies
Lease agreements
Telephone and email etiquette
Unit inspection
Property tours and inspections
Leasing and sales
Application processing
Languages
Spanish
Native or Bilingual
Timeline
Leasing Associate
Thalhimer Multifamily
07.2025 - Current
Call Center Representative
Coverva
06.2023 - 10.2024
Technician
The Nit Fairies
11.2017 - 12.2024
Clover Hill High School