
Compassionate Case Manager experienced in busy environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Handled commercial cases. Met with client's and other legal professionals to discuss case details. Conducted client interviews and all client intake services. Collected data to prepare and draft demand packages. Corresponded daily with client's insurance adjusters, doctors and attorneys. Composed and typed routine letters of correspondence. Negotiated and settled cases pre-litigation.
Developed and implemented comprehensive case management plans to address client needs and goals. Negotiated and settled cases. Assisted in cases assigned to me by walking clients through treatments to help maximize on their case. Uploaded data into Case-peer for review and pre-processing. Managed large caseloads. Managed high call volumes by clients, providers and adjusters. Collected data tp to prepare and draft demands.
Documentation proficiencyBilingual English/Spanish
HIPAA Guidelines
Client Relations
Strong clerical skills
Case Management