Lady Nieves
Summary
Knowledgeable Case Work with extensive experience managing complex cases and providing comprehensive support to clients. Proven track record of implementing effective solutions and achieving significant outcomes. Demonstrated expertise in client advocacy and conflict resolution.
Overview
10
10
years of professional experience
Work History
Senior Case Manager
MedRite Urgent Care
09.2024 - Current
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Provided safety planning, crisis intervention and case management to clients.
Supervisor/Quality Assurance
DHS- Equiliem
03.2023 - 04.2024
- Provides senior management with analysis reports
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Responsible for the development and implementation of systems, in alignment with company policies and services to clients
- Assigned, monitored, administered and organized social work cases for over 300 families
- Traveling to multiple sites to ensure protocols are adhered according to company and state policies
Lead Case Manager
Favorites Healthcare Staffing-HERRC
06.2022 - 03.2023
- Identified care needs of over 300 cases per month and coordinated necessary referrals
- Partnered with bother agencies to develop and implement individualized care plans as well as document all client interactions and interventions in electronic charting system
- Trained and Assisted staff with learning electronic charting system and proper procedures and protocols to ensure client satisfaction and confidentiality
- Maintained strong relationships with clients, resulting in a high rate of successful case outcomes.
- Conducted thorough assessments to determine the most appropriate resources and services for each client.
Shift Manager
Dollar General
06.2020 - 04.2022
- Manage site, staff and ensure that exceptional customer service is provided
- Handle all accounts/cash management, vendors and merchandise according to company regulations
- Coach and support staff to ensure team and company success
Personal Assistant
01.2015 - 02.2020
- Handle all accounts, staff, appointments and errands for client
- Updating schedule, appointments and business meetings as needed
- Handling high call volume and travel per business needs
Education
GED -
Boricua College
01.2007
BA - Criminal Justice minor in psychology
SNHU
01.2014
Associates - Criminal Justice minor in Juvenile Justice
ASA College
01.2010
Skills
- Bilingual English and Spanish
- Management
- Excellent judgement skills
- Ability to develop team performance
- Able to work collaboratively with staff and external providers
- Ability to prioritize tasks
Timeline
Senior Case Manager
MedRite Urgent Care
09.2024 - Current
Supervisor/Quality Assurance
DHS- Equiliem
03.2023 - 04.2024
Lead Case Manager
Favorites Healthcare Staffing-HERRC
06.2022 - 03.2023
Shift Manager
Dollar General
06.2020 - 04.2022
Personal Assistant
01.2015 - 02.2020
BA - Criminal Justice minor in psychology
SNHU
Associates - Criminal Justice minor in Juvenile Justice
ASA College
GED -
Boricua College
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