JAZMIN RIVERA
Old Chicago Pizza and Taproom
Lorena,TX
5
years of professional experience
Friendly and hardworking Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service, and quick resolution of complaints and issues.
Work History
Front of House Manager
1 Year- Supervised host, server, and bartender shifts during busy meal periods.
- Trained team members on guest service and restaurant policies.
- Resolved guest concerns with calm, professional communication.
- Monitored cleanliness across dining room, bar, and entry areas.
- Supported inventory checks for beverages, supplies, and service items.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Enforced safety, sanitation, and hospitality standards throughout Old Chicago.
- Acquired necessary supplies for front-of-house operations essential for front-of-house operations.
- Assigned work tasks and activities, prepared schedules and managed staffing.
Bartender
3 Years 2 Months- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Processed guest orders through POS system and handled accurate payments.
- Maintained clean bar area, glassware, and service stations throughout shifts.
- Resolved guest concerns with friendly service and quick problem solving.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Effectively multitasked within fast-paced environment.
- Opened and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Server
4 Years 4 Months- Greeted guests and guided seating in busy pizza and taproom service areas.
- Took food and drink orders using POS systems and table checks.
- Delivered pizzas, appetizers, and taproom beverages with accurate timing.
- Explained menu items, specials, and craft beer selections to guests.
- Refilled drinks, cleared tables, and reset dining areas quickly.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Checked food before serving it to customers.
Education
High School Diploma
Skills
Restaurant operations
Inventory ordering
Shift scheduling
Team supervision
Attention to detail
Point of sale systems
Cash handling
Guest service
Conflict resolution
Calm leadership
Timeline
Front of House Manager
Old Chicago Pizza and Taproom
11.2025 - CurrentRead More
Bartender
Old Chicago Pizza and Taproom
09.2022 - 11.2025Read More
Server
Old Chicago Pizza and Taproom
07.2021 - 11.2025Read More
Connections Academy
High School Diploma
Read More