Jazmin Rodriguez-Landa
Bradenton,FL
Summary
Youth Volunteer experienced in service initiatives focused on making difference in community. Implemented service programs with emphasis on meeting participants' needs through quality care and attention to detail. Welcomes direction and works well within teams.
Overview
1
1
year of professional experience
Work History
Retail Customer Service Specialist
Golf Galaxy
Sarasota, FL
09.2022 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Streamlined service processes for quicker response times, enhancing the overall customer experience.
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
- Conducted regular training sessions for staff, ensuring consistent delivery of exceptional services to customers.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Mentored junior staff members on best practices regarding service excellence while modeling exemplary behavior at all times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Youth Mentor Volunteer
Henson Fund Initiative
Sarasota, FL
09.2023 - Current
- Mentor elementary and middle school children to encourage growth in their reading skills.
- Enhanced youth engagement by employing creative and interactive mentoring strategies.
- Collaborated with other volunteers to develop effective ways to encourage reading in the children.
- Provided emotional support and guidance to mentees, fostering self-confidence and resilience.
- Participated in ongoing training sessions to stay current on best practices in youth development and mentorship approaches.
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL12.2024
Skills
- Positive Reinforcement
- Academic Support
- Adaptability and Flexibility
- Team Building
- Empathy and Understanding
- Problem Solving
- Critical Thinking
- Emotional Intelligence
- Public Speaking
- Time Management
- Youth Mentoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Youth Mentor Volunteer
Henson Fund Initiative
09.2023 - Current
Retail Customer Service Specialist
Golf Galaxy
09.2022 - Current
Bachelor of Arts - Psychology
University of South Florida