Raphael Giraldo
Cape Coral
Summary
Motivated Civil Engineering Technology student and retail professional with hands-on experience in operations, inventory logistics, and sales floor leadership at Dick's Sporting Goods. Skilled in truck processing, merchandising execution, omnichannel order fulfillment, and front-end support. Recognized for accountability, strong decision-making, and delivering an exceptional customer experience. Bilingual in Spanish with excellent communication skills.
Overview
6
6
years of professional experience
Work History
Retail Customer Service Specialist
Dick's Sporting Goods, Inc
Fort Myers
10.2023 - Current
- Deliver exceptional customer service by proactively engaging customers, identifying needs, and providing knowledgeable product recommendations.
- Assist with truck operations by unloading new inventory shipments, sorting merchandise, and distributing products to designated departments.
- Process and stock inventory, ensuring accurate placement, replenishment, and adherence to merchandising standards.
- Support omnichannel fulfillment by picking and preparing Ship-from-Store and Buy Online, Pick Up In Store (BOPIS) orders efficiently and accurately.
- Execute major merchandising "game plans" projects, including store layout resets, signage updates, and new product floor sets.
- Prepare for and participate in full-store inventory counts, and conduct stockroom audits to ensure accuracy and organization.
- Serve as "Head Coach" (floor lead) on assigned shifts, overseeing sales floor and front-end operations while providing leadership and direction to teammates.
- Act as the first point of escalation for registered concerns, returns, and customer service issues, ensuring timely resolution.
- Promote company programs including loyalty memberships, protection plans, and credit card enrollment.
- Maintain compliance with safety, loss prevention, and operational procedures.
Real Estate Drone Videographer
Ariasi Group
Cape Coral
10.2019 - 10.2023
- Captured high-quality aerial footage and images of real estate properties in Cape Coral using drones.
- Reviewed and located property listings.
- Inspected footage and images for errors.
- Uploaded and sent footage and images to editors.
- Collaborated with editors in Colombia.
Education
Associate of Science - Civil Engineering
Florida SouthWestern State College
Fort Myers, FL01-2026
High School Diploma -
Mariner High School
Cape Coral, FL01-2021
Skills
- Attention to Detail
- Problem-Solving
- Quick Learner
- File Management
- Teamwork and Collaboration
- Fluent in Spanish
- Customer service
- Team leadership
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Retail Customer Service Specialist
Dick's Sporting Goods, Inc
10.2023 - Current
Real Estate Drone Videographer
Ariasi Group
10.2019 - 10.2023
Associate of Science - Civil Engineering
Florida SouthWestern State College
High School Diploma -
Mariner High School