Jazmin Serrato
Union City
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
7
7
years of professional experience
Work History
Supervisor
The Home Depot
11.2022 - Current
- Welcome customers and offer assistance to help find necessary store items. Provide a positive customer experience with friendly and courteous service. Register sales on a cash register by scanning items, itemizing and totaling customers purchases. Resolved customer issues and answer questions. Contribute to team effort by accomplishing related results as needed.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Sales Associate
Gap Inc
06.2021 - 01.2022
- Welcome customers and offered assistance to help find necessary store items. Issued receipts, refunds, credits or change due to customers. Assisted customers by providing information and resolving their complaints.
Banquet Server
Star Staffing
10.2018 - 05.2021
- Welcomed guests with a personable attitude and smile offering to bring beverage orders while reviewing menu options. Collaborated with kitchen staff to maintain efficiency and food delivery adapting service based on customer requests and kitchen readiness. Applied safe food handling and optimal cleaning strategies to protect customers from foodborne atlases and maintain proper sanitation.
Customer Service
The Home Depot
06.2020 - 11.2020
- Consulted with customers regarding products or needs addressing any concerns or questions. Supported company and clients including addressing inquiries resolving issues and managing customer relations. Customer service goals and enhance relations through friendly knowledgeable and positive communication. Really fast friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Union City High School
01.2019
Bachelor Degree - Psychology
New Jersey City University
01.2023
Skills
- Adaptive Team player
- Effective communication and active listening skills
- Customer service
- Bilingual
- Training and mentoring
- Goal oriented
- Staff management
- Attention to detail
- Complex Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
The Home Depot
11.2022 - Current
Sales Associate
Gap Inc
06.2021 - 01.2022
Customer Service
The Home Depot
06.2020 - 11.2020
Banquet Server
Star Staffing
10.2018 - 05.2021
Bachelor Degree - Psychology
New Jersey City University
High School Diploma -
Union City High School