Shuricka Taylor
Supervisor
Richmond,Texas
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
20
20
years of professional experience
Work History
Supervisor
Minute Maid Park
2020.03 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Assisted in creating budgets for departmental expenses including personnel costs.
Collection Agent
Synergetic
2017.10 - 2021.08
- Provided customer service support to clients in a timely and efficient manner.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Maintained client's records in the database system.
- Facilitated training sessions for new agents, elevating overall team performance.
- Managed client accounts by providing accurate data entry services.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Generated reports from the database to track customer satisfaction levels.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Manager
C&C
2009.03 - 2017.09
- Greeted customers in a friendly and professional manner.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Customer Service Manager
Stage Coach Café
2009.10 - 2011.11
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Customer Service Representative
Dollar Mania
Shreveport , LA
2004.03 - 2009.10
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction and service by resolving complaints with knowledgeable and friendly service a timely manner.
Education
General Studies
Southern University At Shreveport
Shreveport, LA12.2004
Skills
- Staff Management
- Complaint Resolution
- Scheduling
- Typing Proficiency
- High-Energy Attitude
- Reading Comprehension
- Adaptive Team Player
- Multitasking Abilities
- Inventory Control
- Attention to Detail
- Inbound and Outbound Calls
Timeline
Supervisor
Minute Maid Park
2020.03 - Current
Collection Agent
Synergetic
2017.10 - 2021.08
Customer Service Manager
Stage Coach Café
2009.10 - 2011.11
Manager
C&C
2009.03 - 2017.09
Customer Service Representative
Dollar Mania
2004.03 - 2009.10
General Studies
Southern University At Shreveport
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