Jazmine Bravo
Los Angeles,CA
Summary
Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Shift Leader
Chick-fil-A
San Diego, CA
02.2021 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Addressed customer concerns with effective solutions.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Encouraged one-on-one discussions, fostering improved communication among team members.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Supported countless staff members during challenging transitions into new positions in the workplace.
Event Hostess
Cannonball
San Diego, CA
11.2019 - 01.2021
- Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
- Collaborated with security personnel to maintain a safe environment for all attendees, addressing potential issues proactively.
- Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
- Demonstrated adaptability by quickly adjusting plans as needed based on evolving event conditions or last-minute changes from clients.
- Maintained a clean and presentable event space, contributing to a welcoming atmosphere for guests.
- Assisted event planners in organizing successful events, ensuring smooth execution of planned activities.
- Enhanced guest experience by providing exceptional and personalized service during events.
- Coordinated with catering teams to ensure timely delivery of food and beverages, enhancing overall guest satisfaction.
- Maintained comprehensive knowledge of all event offerings, enabling tailored recommendations based on individual client needs and preferences.
- Coordinated schedules and timelines for events.
- Greeted guests and welcomed patrons in support of company service policy.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Reduced guest wait times by skillfully collaborating with team members during busy hours.
Cashier
Panera Bread
San Diego, CA
01.2018 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Diego Hill Central High
San Diego, CA06.2019
Skills
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Strong verbal and written communication
- Customer service management
- Team supervision
- Staff training and development
- Goal setting and tracking
- POS system operation
- Safety processes and procedures
- Policy enforcement
- Professional appearance
- Employee attendance monitoring
- Technical support
- Strategic thinking
- OSHA regulations compliance
- Team-building activities
- Organizational skills
- Excellent communication
- Safety policy enforcement
- Safety compliance understanding
- Safety procedures knowledge
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
Chick-fil-A
02.2021 - 09.2024
Event Hostess
Cannonball
11.2019 - 01.2021
Cashier
Panera Bread
01.2018 - 11.2019
High School Diploma -
Diego Hill Central High