Jazmine Cromer
Lancaster
Summary
Dedicated customer service professional with over 10 years experience utilizing strong verbal and written communication skills. Ready to apply analytical and problem solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer service representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer requests, and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated individual willing to explore new things.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Uber Eats/Instacart
03.2020 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Kept detailed records of deliveries and money received from customers.
- Developed and maintained professional relations between customer, store personnel and company.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Verified orders prior to completing deliveries to avoid customer complaints.
Cashier Assistant
Costco
Lancaster
10.2023 - 08.2025
- Assisted customers with product inquiries and selection.
- Processed transactions efficiently at the checkout counter.
- Maintained cleanliness and organization of checkout area.
Barista/Customer Service
La Perk Coffee
01.2018 - 07.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Kept detailed records of deliveries and money received from customers.
Floor Associate
Skechers USA
11.2017 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories, and proper care for merchandise.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Worked alongside retail representatives to enhance product presentations and visual appeal.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
High School -
Susan Miller Dorsey Senior High School
Skills
- Outstanding Communication Skills
- Creative and Resourceful
- Cash Handling Accuracy
- Multitasking Strengths
- Teamwork and Collaboration
- Inventory Management
- Exceptional Customer Service
- Customer Complaint Resolution
- Product Knowledge
- Excellent Time Management
- Highly Organized
- Interpersonal Skills
Key Qualifications
- Outstanding Communication Skills
- Creative and Resourceful
- Cash Handling Accuracy
- Multitasking Strengths
- Teamwork and Collaboration
- Inventory Management
- Exceptional Customer Service
- Customer Complaint Resolution
- Product Knowledge
- Excellent Time Management
- Highly Organized
- Interpersonal Skills
Timeline
Cashier Assistant
Costco
10.2023 - 08.2025
Delivery Driver
Uber Eats/Instacart
03.2020 - Current
Barista/Customer Service
La Perk Coffee
01.2018 - 07.2019
Floor Associate
Skechers USA
11.2017 - 07.2019
High School -
Susan Miller Dorsey Senior High School