Jazmine Ellis
Greenville,SC
Summary
Customer Service Representative with over 10+ years of experience in sales and customer service; which include generating new prospects, training existing customers, troubleshooting technical problems, and managing/tracking returns. I am organized, a critical thinker, creative, good communicator, thrives under pressure, excellent writing skills, notable positive rapport with customers, and pay attention to detail
Overview
9
9
years of professional experience
Work History
Records Clerk
Greenville County
Greenville, SC
07.2023 - 12.2023
- Receives hard copy files of all inmate records and officer case files; verifies accuracy of records and data entry, scans and indexes documents to create electronic files and maintains the security and confidentiality of records
- Prepare reports
- Receives expungement orders and expunged records according to law
- Receives, processes and tracks legal documents
- Provides information to law enforcement personnel
- Routes callers to appropriate personnel.
Customer Service Representative
Husqvarna Construction Products
Olathe, KS
11.2017 - 06.2020
- Answered inbound calls
- Placed orders, returns, credits, and responded to emails
- Tracked shipments
- Assisted customers with navigating online
- Read disclosures
- Worked directly with the salesman to meet month end goals.
Staffing Coordinator
Hooper Holmes
Olathe, KS
11.2016 - 10.2017
- Assigned health professionals to events
- Trained new health professionals on the Hooper Holmes policies and expectations
- Provided any applicable incentives to health professionals
- Made sure events were fully staffed
- Attended all staff meetings
- Made sure quota was met before shift ended
- Proactively searched for health professionals when short staffed.
Customer Service Representative
US Bank
Overland Park, KS
12.2014 - 11.2016
- Made inbound and outbound calls
- Processed payments
- Processed credit increase inquiries
- Handled escalated calls
- Activated cards
- Explained credit card policies
- Assisted with customer rewards
- Processed disputes
- Answered all questions regarding customers' accounts
- Assisted customers with navigating online
- Read disclosures
- Worked directly with the salesman to meet month end goals.
Education
CDL
SBL Truck Driving Academy
Greer, SC10-2023
High School Diploma -
Shawnee Mission South
Overland Park, KS05-2012
Some College (No Degree) - Business Administration
Nation American University
Overland ParkSkills
- Detailed Oriented
- Customer Satisfaction
- Problem Solving
- Empathetic & Courteous
- Time Management
- Leadership & Teamwork
- Phone Etiquette
- Sales
Timeline
Records Clerk
Greenville County
07.2023 - 12.2023
Customer Service Representative
Husqvarna Construction Products
11.2017 - 06.2020
Staffing Coordinator
Hooper Holmes
11.2016 - 10.2017
Customer Service Representative
US Bank
12.2014 - 11.2016
CDL
SBL Truck Driving Academy
High School Diploma -
Shawnee Mission South
Some College (No Degree) - Business Administration
Nation American University
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