Jazmine Furs
Brooklyn ,NY
Summary
To obtain an entry level position in an organization that will enable me to use my knowledge and skills to succeed in a challenging environment and provide me with advancement opportunities. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Police Communication Technician
NYPD
Brooklyn
09.2023 - 11.2025
- Operated radio systems to communicate with law enforcement personnel during emergencies.
- Monitored incoming calls and dispatched units to appropriate locations efficiently.
- Assisted officers by providing real-time information from databases and reports.
- Coordinated with multiple agencies to share vital information and resources effectively.
- Trained new Police Communication Technicians on departmental policies, procedures, protocols and operating systems related to communications duties.
- Conducted telephone interviews with callers to obtain information regarding criminal activity and other incidents requiring police services.
- Maintained records of all incoming and outgoing calls, including detailed descriptions of complaints, inquiries, and requests for assistance.
Call Center Representative
Apple One
New York, New York
01.2021 - 01.2022
- Managed incoming calls, providing accurate information and support to customers.
- Handled escalated issues, ensuring timely resolution and customer retention.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Education
Associate - Criminal Justice
Borough of Manhattan Community College
New York (City), NY 08.2018 - 12.2020
Skills
- Customer Service
- Conflict Resolution
- Leadership
- Reliable
Certification
- Home health aide
Timeline
Police Communication Technician
NYPD
09.2023 - 11.2025
Call Center Representative
Apple One
01.2021 - 01.2022
Associate - Criminal Justice
Borough of Manhattan Community College
08.2018 - 12.2020