Jazmine Guerra
Vista,CA
Summary
Accomplished program specialist with a wealth of experience in effectively overseeing station programming in demanding environments. Proven mastery in leading personnel, managing resources, and making critical decisions. Recognized for articulate communication, motivational skills, and analytical problem-solving abilities that directly impact team performance and station outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Specialist
Boys and Girls Club
06.2024 - Current
- Planned and executed meetings to connect organizational representatives, community members and clients.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Developed and deepened productive community relationships to assist with defining requirements, executing plans and strengthening leadership.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Strengthened academic, social and physical education program offerings for area youth.
Assistant Director
La Petite Academy
10.2023 - 12.2023
- Assist director in supervising all daily and weekly tasks including reviewing staff and children's schedules, observing classroom management, and overseeing curriculum implementation
- Perform general office duties daily including reading mail and email, making and receiving phone calls, filing documents, managing database systems, and assisting director in other office activities
- Serve as acting director when required, including providing signature authority, managing staff, and overseeing program activities
- Maintain staff-to-child ratios in all classrooms
- Greet parents and visitors, answer questions, arrange meetings, lead tours, and perform other daily customer service tasks.
Team Lead
La Petite Academy
08.2023 - 10.2023
- Managing the day-to-day activities of the team
- Delegating tasks to team members
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills
- Assisting with conflict resolution in the classroom.
Beauty Advisor
Ulta Beauty
05.2023 - 08.2023
- Identify customer needs and recommend cosmetics and skin care products based on their preferences
- Inform customers on prices and special offers
- Replenish stock as needed.
Service Learning
Hannalei Elementary School
02.2023 - 03.2023
- A form of experiential learning in order to apply academic knowledge and critical thinking skills to address genuine community needs.
Behavior Technician
Autism Spectrum Therapies
03.2022 - 11.2022
- Collect, record, and summarize data on observable client behavior
- Brainstormed and initiated programs that impacted the company in positive ways
- Assist patients with day-to-day activities, monitor their behavior, record, and collect data on patients' progress, and communicate with clients
- Handled complaints, concerns, and personal matters with confidentiality and professionalism.
Receptionist
Bear Valley Animal Hospital
09.2020 - 03.2021
- Aimed to create a motivational company culture where employees remained happy and satisfied
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Routed incoming mail and messages to relevant personnel without delay
- Assisted in administrative duties for the office team, including making phone calls, copies and schedules
- Answered high-volume, multi-line telephone, directing calls to appropriate company personnel.
Retail Sales Associate
Marshalls
10.2018 - 03.2020
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays
- Balanced and organized cash register.
Education
Human Development (B.A.) -
California State University, San Marcos
Master of Science - Public Health
West Coast University
North Hollywood, CA10.2025
Skills
- Customer Service
- Telephone skills
- Time management
- Organization skills
- Scheduling
- Conflict Resolution
- Documentation and reporting
- Strategic planning
- Volunteer Management
- Presentation Development
Certification
- Diploma in Human Resources, 07/2023
- Online Course - Alison
Languages
Spanish
Native or Bilingual
Timeline
Program Specialist
Boys and Girls Club
06.2024 - Current
Assistant Director
La Petite Academy
10.2023 - 12.2023
Team Lead
La Petite Academy
08.2023 - 10.2023
Beauty Advisor
Ulta Beauty
05.2023 - 08.2023
Service Learning
Hannalei Elementary School
02.2023 - 03.2023
Behavior Technician
Autism Spectrum Therapies
03.2022 - 11.2022
Receptionist
Bear Valley Animal Hospital
09.2020 - 03.2021
Retail Sales Associate
Marshalls
10.2018 - 03.2020
Human Development (B.A.) -
California State University, San Marcos
Master of Science - Public Health
West Coast University