JAZMINE GUTIERREZ
Harrisburg,PA
Summary
Effective worker with a strong academic record and problem-solving abilities. Demonstrated positive learning environment while managing guest relations at Olive Garden. Marketed name brand products and processed payments accurately. Lifeguarded at Hershey Entertainment, ensuring safe swimming conditions and developing strong working relationships. Operated amusement rides, performing routine safety checks and demonstrating excellent communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
Red Robin
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Medical Transporter
UPMC
03.2024 - 07.2024
- Transported elderly patients to and from facilities and performed essential ambulatory care.
- Followed sanitary and safety regulations to properly collect and dispose of medical waste.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
Server
Olive Garden
11.2022 - 08.2023
- Constant interaction with technology and computers
- Demonstrated ability to interact with guests in a friendly and professional manner
- Used focus and memorization skills to keep track of tables and remember orders
- Marketed name brand products to guests
- Processed payments and completed register transactions accurately.
Lifeguard
Hershey Entertainment
06.2022 - 08.2022
- Enforced pool rules among swimmers and patrons in order to maintain safe swimming conditions
- Developed strong working relationships with other employees and general public
- Conducted pool opening and closing duties
- Remained alert and vigilant at all times while on duty observing swimmers closely for signs of distress or danger
- Monitored pool to identify individuals in distress or other emergency situations
- Ensured the safety of swimmers by monitoring activity in the pool area.
Amusement Ride Operator
Hershey Entertainment
06.2022 - 08.2022
- Responded quickly to emergency situations, alerting appropriate personnel as needed
- Performed routine safety checks of all amusement park equipment
- Followed manufacturer's instructions for use, operation, maintenance and repair of amusement rides
- Demonstrated strong communication skills when interacting with customers and coworkers.
Restaurant Busser
Red Robin
08.2021 - 10.2021
- Answered phone calls to take reservations and address guest questions and concerns
- Greeted customers and provided them with menus
- Demonstrated flexibility by helping out in other departments as needed
- Supported servers and bussers through high-volume shifts with food running and table clearing.
Education
High School Diploma -
Susquehanna Township High School
06.2023
Skills
- Problem Solving Abilities
- Strong Academic Record
- Positive Learning Environment
- Inventory Control Processes
- Guest Relations Management
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Medical Transporter
UPMC
03.2024 - 07.2024
Server
Olive Garden
11.2022 - 08.2023
Lifeguard
Hershey Entertainment
06.2022 - 08.2022
Amusement Ride Operator
Hershey Entertainment
06.2022 - 08.2022
Restaurant Busser
Red Robin
08.2021 - 10.2021
Hostess
Red Robin
High School Diploma -
Susquehanna Township High School