Lauren Holbrook
Chelmsford,MA
Summary
Personable and energetic Hostess offers three years of service industry experience. Combines superior customer service and communication skills with high-level memorization and organizational strengths to manage hostess stand. Resourceful problem-solver with proven conflict resolution skills and dedication to driving guest loyalty and satisfaction. Reliable team member accustomed to taking on challenging tasks with a positive attitude. Dedicated to business success.
Overview
5
5
years of professional experience
Work History
RESTAURANT HOSTESS
Square; Caitlin McManus
Littleton, MA
06.2019 - Current
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Planned and executed functions by organizing menus, spaces and special requests.
ASSISTANT PHOTOGRAPHER
Alison Taylor
Chelmsford, MA
08.2018 - 09.2019
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Changed camera lenses and made small light adjustments.
- Kept photography equipment available, clean and working.
- Carried equipment from one shooting location to next.
- Selected and set up appropriate props, backdrops and lighting.
RETAIL ASSISTANT
Marshalls
Westford, MA
06.2015 - 08.2016
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color..
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Increased sales by offering advice on purchases and promoting additional products.
Education
BACHELOR OF SCIENCE - GENERAL MANAGEMENT
Bridgewater State University
Bridgewater, MA08.2021
Skills
- Adaptability
- Leadership Experience
- Problem Solving Abilities
- Enthusiastic
- Time Management
- Practice Management
- Customer Loyalty
Photography
- Originally offered a scholarship for photography at Mount Ida College.
- Years of experience with photography classes.
- Practiced in commercial photography.
- Assisted professional photographer.
Cosmetology
- Passion for learning about cosmetology industry.
- Practices cosmetology in free time.
Timeline
RESTAURANT HOSTESS
Square; Caitlin McManus
06.2019 - Current
ASSISTANT PHOTOGRAPHER
Alison Taylor
08.2018 - 09.2019
RETAIL ASSISTANT
Marshalls
06.2015 - 08.2016
BACHELOR OF SCIENCE - GENERAL MANAGEMENT
Bridgewater State University
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