Leanne Kim-I
Dracut,MA
Summary
Worked in professional settings with a background in dealing with different behaviors and attitudes. Skilled in communication and effective management when in high-pressure environments. Friendly and attentive to my surroundings in order to give others satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Feng Shui Restaurant
Chelmsford, Massachusetts
06.2023 - Current
- Greeted and seated guests promptly in a busy restaurant environment.
- Managed reservation system to optimize seating efficiency and guest flow.
- Collaborated with servers to ensure smooth communication during peak hours.
- Maintained cleanliness of entrance area to create welcoming atmosphere for guests.
- Handled guest complaints professionally, ensuring satisfaction through effective solutions.
- Coordinated with kitchen staff to manage wait times and dining experience quality.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered telephone to provide dining information and take reservations.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Cashier
Market Basket
Salem , ME
12.2021 - 01.2023
- Maintained a clean and organized checkout area for customer convenience.
- Handled cash, credit, and debit transactions with attention to detail.
- Collaborated with team members to ensure smooth store operations during busy times.
- Provided friendly and prompt service to enhance customer satisfaction levels.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Greater Lowell Technical High School
Tyngsboro, MA05-2024
Skills
- Communication coordination
- Customer service
- Event coordination
- Attention to detail
- Stress management
- Problem solving
- Hospitality management
- Friendly demeanor
- Problem-solving
- Time management
- Adaptability
- Judgment and decision making
Languages
English
Professional
Khmer
Limited
Certification
OSHA Certified in Culinary
Timeline
Restaurant Hostess
Feng Shui Restaurant
06.2023 - Current
Cashier
Market Basket
12.2021 - 01.2023
High School Diploma -
Greater Lowell Technical High School