Jazmine Leatherwood
Memphis,TN
Summary
Proven Customer Service Specialist, consistently delivered top-tier service, managing high call volumes with a focus on customer service.Experienced Customer Service Representative with 3 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
3
3
years of professional experience
Work History
Call Center Customer Service Representative
DFX
08.2023 - 07.2024
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Walmart
10.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Kelly Services
02.2021 - 08.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Hamilton High School
Memphis, TN05.2020
Skills
Keyboarding
Timeline
Call Center Customer Service Representative
DFX
08.2023 - 07.2024
Customer Service Representative
Walmart
10.2022 - 07.2023
Customer Service Representative
Kelly Services
02.2021 - 08.2022
Hamilton High School
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