Jazmine Leatherwood
Memphis,TN
Summary
Proven Customer Service Specialist, consistently delivered top-tier service, managing high call volumes with a focus on customer service.Experienced Customer Service Representative with 3 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
3
3
years of professional experience
Work History
Call Center Customer Service Representative
DFX
Memphis, TN
08.2023 - 07.2024
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Walmart
Memphis, TN
10.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Kelly Services
Memphis, TN
02.2021 - 08.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Hamilton High School
Memphis, TN05.2020
Skills
Keyboarding
Written and oral communication
Account management
Documentation and reporting
Call center operations
Customer Relationship Management
Calm disposition
Customer service optimization
Client communication
Answering questions
Timeline
Call Center Customer Service Representative
DFX
08.2023 - 07.2024
Customer Service Representative
Walmart
10.2022 - 07.2023
Customer Service Representative
Kelly Services
02.2021 - 08.2022
Hamilton High School