Jazmine Lopez
Wayland
Summary
An individual who likes to hold a professional demeanor, with strong writing and communication skills, and who is able to show clear and compelling evidence of those skills. Very well in problem solving, as well as critical thinking, by being able to find and solve difficult situations, and create solutions for a problem. Able to work efficiently, cooperatively with coworkers, helpful, as well as able to work independently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Bath and Body Works, Limited Brands
Byron Center
09.2024 - Current
- Processed returns, exchanges, and refunds in accordance with company policies.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Tracked sales performance metrics to identify trends in marketplace.
- Answered incoming telephone calls to provide store, products, and services information.
- Greeted customers to discover their wants or needs.
Bartender
Clare Moose Lodge
Clare
05.2022 - 08.2024
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Provided drink suggestions to customers based on their preferences.
- Effectively multitasked within fast-paced environment.
- Processed payments accurately and efficiently with POS system.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Opening and closing shifts, with maintaining the cash tills by counting them in the morning and at night.
Crew Team Member
Wendy's
Clare
06.2020 - 05.2022
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Ensured that products are properly labeled before placing them on shelves.
- Wiped down tables and equipment, swept and refilled stock.
- Operated cash register accurately and efficiently.
- Maintained safe food handling practices to prevent germ spread.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Answered customer questions regarding product features, pricing, availability.
- Served food quickly for positive guest experiences.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Work efficiently and calmly in a fast-paced environment.
Education
Bachelor of Science - Criminal Justice
Grand Valley State University
Allendale, MI05-2026
Associate of Arts - Liberal Arts And Sciences
Mid Michigan College
Mount Pleasant, MI05-2024
Skills
- Critical thinking
- Strong Writing Skills
- Customer service
- Effective communication
- Regulatory compliance
- Team collaboration
- Accountability
- Reliability
Affiliations
- I enjoy reading and you will always find me working hard in my classes at school.
Accomplishments
- In highschool, I was granted a scholarships for my strong education skills from Mid Michigan College.
Certification
- TIPS certification, expires 07/2025
Timeline
Sales Associate
Bath and Body Works, Limited Brands
09.2024 - Current
Bartender
Clare Moose Lodge
05.2022 - 08.2024
Crew Team Member
Wendy's
06.2020 - 05.2022
Bachelor of Science - Criminal Justice
Grand Valley State University
Associate of Arts - Liberal Arts And Sciences
Mid Michigan College
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