Jazmine Polanco
Fullerton,CA
Summary
A highly motivated employee with a strong work ethic and able to adapt to new environments. Also has exceptional interpersonal skills. With an excitement to transition into a server role to build on guest services, contribute to the team, and continue growing within the restaurant industry!
Overview
1
1
Certification
3
3
years of professional experience
Work History
Head Hostess
A Crystal Cove
Crystal Cove
2024.12 - Current
- Coordinated with staff to ensure timely service and guest satisfaction.
- Tracked seated guests and available seating using computer-based and mobile reservation software, such as OpenTable.
- Handled guest complaints professionally, ensuring a positive dining experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
Hostess Trainer
Del Frisco's Grille
Irvine, California
2023.10 - 2024.11
- Trained new hostesses on service standards and guest interactions.
- Monitored host staff performance and provided constructive feedback.
- Implemented best practices for managing reservations and waitlists efficiently.
- Assisted managers in maintaining a welcoming restaurant atmosphere.
Education
Bachelor of Arts - Psychology
California State University, Fullerton
Fullerton, CA2027-06
Skills
- Customer service
- Employee training
- Time management
- Team collaboration
- Communication skills
- Patience and empathy
- Positive and professional
Certification
- Food handler's certificate
Timeline
Head Hostess
A Crystal Cove
2024.12 - Current
Hostess Trainer
Del Frisco's Grille
2023.10 - 2024.11
Bachelor of Arts - Psychology
California State University, Fullerton