Jazmine Raygoza
Pasadena
Summary
Experienced with training and developing restaurant staff to deliver exceptional service. Utilizes effective training techniques to enhance team performance and ensure consistent service quality. Knowledge of hospitality standards and track record of fostering collaborative and adaptable work environment.
Overview
8
8
years of professional experience
Work History
Server Trainer
Pluckers Wing Bar
1400 Shepherd Dr Houston, TX 77007 United States
10.2024 - Current
- Successfully solving customer conflict
- Handle cash and credit card transactions
- Expertly managed all front of house operations including taking orders, delivering food and beverages, and providing exceptional customer service
- Consistently provided prompt and friendly service to ensure customer satisfaction
- Balanced cash drawers accurately and efficiently
- Developed and maintained an extensive knowledge of menu items and specials
- Developed and maintained strong rapport with restaurant staff and customers
- Trained new staff on menu knowledge and service standards to enhance guest experience.
Gate Attendant/ Office Assistant
Brays Village Patio Homes
05.2022 - 09.2024
- Responsible for greeting subdivision residents
- Maintain record log of daily attendance
- Managed gate operations, including opening and closing facility gates
- Monitored traffic in and out of facility, ensuring all visitors were properly identified
- Assisted with data entry of employee and visitor information into the database
- Answered phones and responded to customer inquiries and complaints
- Performed general office duties such as filing, copying, and scanning documents
Server
Pluckers Wing Bar
09.2022 - 12.2023
- Successfully solving customer conflict
- Handle cash and credit card transactions
- Expertly managed all front of house operations including taking orders, delivering food and beverages, and providing exceptional customer service
- Consistently provided prompt and friendly service to ensure customer satisfaction
- Balanced cash drawers accurately and efficiently
- Developed and maintained an extensive knowledge of menu items and specials
- Developed and maintained strong rapport with restaurant staff and customers
Call taker
S&S Security
820 W Main St, La Porte, TX
03.2023 - 09.2023
- Answer incoming calls promptly and professionally.
- Listen to customer needs and concerns, providing accurate information and solutions.
- Document caller information and the nature of the call into the system.
- Direct calls to the appropriate department or individual.
- Ensure follow-up when required, and route unresolved issues to the correct team.
- Provide basic troubleshooting for common customer issues.
- Maintain knowledge of the company’s products, services, and policies.
- Handle high call volumes efficiently while maintaining high-quality service.
- Ensure confidentiality of sensitive customer information.
- Manage time efficiently to answer and route calls without unnecessary delays.
Server
Cheddars Scratch Kitchen
05.2021 - 09.2022
- Successfully solving customer conflict
- Handle cash and credit card transactions
- Expertly managed all front of house operations including taking orders, delivering food and beverages, and providing exceptional customer service
- Consistently provided prompt and friendly service to ensure customer satisfaction
- Balanced cash drawers accurately and efficiently
- Developed and maintained an extensive knowledge of menu items and specials
- Developed and maintained strong rapport with restaurant staff and customers
Filling Clerk
BP Taxes & Notary
01.2019 - 04.2019
- Greeting customers
- Data entry
- Accurately and efficiently filled data as directed by supervisor
- Provided customer service in a professional manner
- Responsible for accurate filling of customer orders using computer system
Education
High School Diploma -
Pasadena High School
Pasadena, TX08.2020
Skills
- Microsoft office
- QuickBooks
- Effective time management
- Order accuracy
- Organizational skills
- Data entry
- Employee training
- Clear oral/written communication
- Administrative support
Accomplishments
NRO Trainer
Timeline
Server Trainer
Pluckers Wing Bar
10.2024 - Current
Call taker
S&S Security
03.2023 - 09.2023
Server
Pluckers Wing Bar
09.2022 - 12.2023
Gate Attendant/ Office Assistant
Brays Village Patio Homes
05.2022 - 09.2024
Server
Cheddars Scratch Kitchen
05.2021 - 09.2022
Filling Clerk
BP Taxes & Notary
01.2019 - 04.2019
High School Diploma -
Pasadena High School