JAZMINE REDMOND
Dakar,Senegal
Summary
Dynamic and results-driven sales professional with over 5 years of experience in driving revenue growth and building strong client relationships. Diverse background in sales management, retail management, and restaurant management. Recognized for outgoing, outspoken, and exceptionally friendly demeanor, with a natural ability to connect with people and build lasting relationships. Proven track record of success in leading teams, generating business, driving sales, and delivering exceptional customer service. Highly skilled in working in fast-paced environments, with a strong ability to adapt to new challenges and market dynamics. Seeking to contribute expertise and a proactive approach to a new sales team.
Overview
7
7
years of professional experience
Work History
Store Manager
Sleep Number
11.2021 - 02.2024
- Ensured a world-class experience to thousands of customers.
- Built relationships with customers and team, leading to a 40% improvement in customer retention
- Regularly analyzed sales data and market trends to mold strategic decisions and drive business
- Developed regional marketing emails and phone call campaigns and templates for multiple store and salesperson usage, based on sales trends collaboratively identified and analyzed by manager colleagues and store teams
- Leveraged company programs and tools to drive store traffic
- Held self and team accountable for consistently exceeding sales goals
- Designed and executed in-store displays and promotions to maximize product visibility and drive sales.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
Sales Expert
Sleep Number
01.2019 - 10.2021
- Led frequent district team rally calls to motivate team members across three states and coordinate messaging and skill practice in pursuit of executing personal, store, and district sales goals
- Conducted extensive 1-3 hour-long consultations with customers, personalized in presentation and engagement in effort to ensure consumer comfort and attentiveness to respective sleep preferences and solutions
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Used customer insights to develop innovative sales strategies to increase sales.
- Collaborated with cross-functional teams to identify and address customer needs.
Head Bartender/Server
Aubergine Private Fine Dining Club
01.2017 - 01.2019
- Delivered exceptional customer service in a high-end private fine dining environment, ensuring an unforgettable guest experience
- Expertly mixed and served a wide range of cocktails, wine, and other beverages with a focus on quality and presentation
- Maintained extensive knowledge of menu items, including wine pairings, to provide informed recommendations to guests
- Coordinated with kitchen staff to ensure timely and accurate delivery of orders
- Managed multiple tables efficiently, balancing attention to detail with speed and efficiency
- Adhered to fine dining standards and restaurant protocols, ensuring a refined and elegant atmosphere
- Trained new staff members in fine dining service techniques and standards.
- Trained 3 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Associate of Science - Graphic Design
Bradford School
Columbus, Ohio01.2014
High School Diploma -
Eastland Career Center/Groveport Madison High School
Groveport, Ohio06.2007
Skills
- Strong communication
- Customer Service
- Active Listening
- Emotional Intelligence
- Problem Solving
- Time Management
- Attentive Team Leadership
- Problem-Solving
- Multitasking and Organization
- Customer Relations
- Sales expertise
Accomplishments
- Exceeded monthly store sales goals 7 months in a row during 2022.
- Managed a store that exceeded company expectations in every category during the first and second quarter of 2023.
- Averaged a 68% conversion rate during management tenure with Sleep Number.
Referencesavailable
True
Phone
1.614.874.3575, 221.33 864.52.08
Timeline
Store Manager
Sleep Number
11.2021 - 02.2024
Sales Expert
Sleep Number
01.2019 - 10.2021
Head Bartender/Server
Aubergine Private Fine Dining Club
01.2017 - 01.2019
Associate of Science - Graphic Design
Bradford School
High School Diploma -
Eastland Career Center/Groveport Madison High School