Lumber Liquidators(Previously LL Flooring) | 10.2024 - Current
2024-2026(Present) Store Manager - Douglasville, Ga
Continued in a similar role post-acquisition by F9 Investments, maintaining core responsibilities from previous position.
Played a key role in the transition process, ensuring accurate transfer of inventory data and essential customer documentation between systems.
Led training initiatives for incoming staff on the new POS and inventory management systems to support a smooth operational transition.
Collaborated closely with fellow managers and technical teams to align operational practices with the new company's standards.
Store Manager
8 Years 9 Months
LL Flooring | 01.2016 - 10.2024
2016-2018 Assistant Manager – Newnan, Ga
2018-2021 Assistant Manager – Douglasville, Ga
2021-2022 Store Manager – Newnan, Ga
2022-2022 Store Manager – Alpharetta, Ga
(Assisted in facilitating the relocation of this store to Roswell, Ga)
2022-2024 Store Manager – Cumming, Ga
2024-2024 Store Manager - Douglasville, Ga
Responsibilities Included:
Recruit, train, and supervise staff members, ensuring they are equipped with the necessary knowledge and skills to perform their duties effectively.
Provide ongoing coaching and feedback to enhance employee performance and development.
Deliver outstanding customer service, resolving customer inquiries, and handling escalated issues in a timely and professional manner.
Implement strategies to enhance the overall shopping experience and build long-term customer relationships with both professional contractors as well as homeowners.
Develop and execute sales strategies to achieve sales targets.
Analyze sales data and trends to identify opportunities for growth and implement action plans accordingly.
Monitor product performance and inventory levels, making adjustments to optimize sales and minimize stock loss.
Ensure compliance with company policies, procedures, and safety standards.
Manage the store budget, including expenses, payroll, and operational costs.
Monitor financial performance against targets, analyze variances, and implement corrective measures as needed.
Managed inventory control, cash control, and store opening and closing procedures.