Jazmine Romero
Summary
Detail-oriented and a compassionate mental health technician skilled in de-escalation techniques and emergency response. Committed to creating safe environments and supporting patient well-being through clear communication and critical thinking.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Mental Health Technician
Mission Community Hospital
Panorama City, CA
09.2025 - Current
- Ensure safety protocols are being followed to maintain a secure environment.
- Support intake assessments by gathering relevant patient history and information.
- Assist with patient restraint and seclusion scenarios to create a safe environment for patient and medical staff.
- Assist individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Utilize de-escalation techniques effectively, reducing instances of patient agitation.
Behavioral Health Technician
Empower Residential Wellness
Canoga Park, CA
12.2023 - 09.2025
- Documented patient progress and incidents accurately for clinical review.
- Facilitated group sessions, encouraging participation and support among peers.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Assisted with medication administration and counting and pouring medications.
- Contributed to continuous quality improvement initiatives within the facility, enhancing overall service and patient satisfaction.
Behavioral Health Technician
Restore Health and Wellness Center
Chatsworth, CA
08.2021 - 12.2023
- Completed documentation for every incident and forwarded to correct personnel for review.
- Served as an advocate for clients within the treatment team, ensuring their voices were heard and their needs were met.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Conducted client rounds to check on residents.
- Searched resident belongings prior to and during stays.
- Performed client intake procedures according to internal standards for new admissions.
- Assisted with medication administration and counting and pouring medications.
Front Desk Manager
Fitness 19
Moorpark, CA
02.2019 - 08.2021
- Developed and maintained positive relationships with members, addressing concerns promptly.
- Trained staff on correct procedures, compliance requirements, and performance strategies.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Interviewed potential candidates and trained new employees.
Manager on Duty
Golds Gym
Simi Valley, CA
08.2017 - 02.2019
- Coordinated cross-departmental communication to streamline operations and enhance customer experience.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Coordinated employee schedules, ensuring adequate coverage during peak hours while minimizing overtime expenses.
Education
Medical Assistant - Medical
Conejo Valley Adult Education
Thousand Oaks, CA09.2023
Emergency Medical Technician - Emergency Medical
Conejo Valley Adult Education
Thousand Oaks, CA03.2020
High School Diploma -
Simi Valley High School
Simi Valley 06.2017
Skills
- De-escalation techniques
- Attention to detail
- Critical thinking
- Clear communication
- Problem-solving
- Emergency response
- Multitasking
Timeline
Mental Health Technician
Mission Community Hospital
09.2025 - Current
Behavioral Health Technician
Empower Residential Wellness
12.2023 - 09.2025
Behavioral Health Technician
Restore Health and Wellness Center
08.2021 - 12.2023
Front Desk Manager
Fitness 19
02.2019 - 08.2021
Manager on Duty
Golds Gym
08.2017 - 02.2019
Medical Assistant - Medical
Conejo Valley Adult Education
Emergency Medical Technician - Emergency Medical
Conejo Valley Adult Education
High School Diploma -
Simi Valley High School