Jazmine Rozo
Pooler,GA
Summary
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
5
5
years of professional experience
Work History
Onboarding Administrator NCLA
Norwegian Cruise Line
02.2025 - Current
- Promoted within 4 months to Lead Training Onboarder, responsible for coordinating post onboarding logistics for candidates assigned to the Piney Point training facility.
- Created a standard training process for new hires, reducing ramp-up time.
- Led onboarding for shipboard employees, ensuring compliance with U.S. Coast Guard and company policies.
- Improved onboarding efficiency by streamlining training and tracking.
- Trained and supported new team members to boost performance.
- Worked with Medical, Recruiting, and Assignment teams to speed up onboarding.
- Reviewed sensitive documents (passports, licenses, Social Security) for compliance.
- Handled 75+ onboarding emails per day, meeting response time goals.
Program Coordinator
FIU After-School All-Star
08.2024 - 02.2025
- Manage operations across three after-school program sites.
- Meet with site managers weekly to ensure programs run efficiently.
- Participate in on-site program activities and assist in event planning.
- Review and submit staff timesheets; manage invoicing and grants.
- Lead weekly staff meetings to align goals and improve performance.
- Enter program data and maintain accurate system records.
Receptionist
Your Family Veterinarian
12.2023 - 08.2024
- Managed busy multi-line phone system and scheduled appointments.
- Handled patient check-ins/outs, payment processing, and invoicing.
- Prepared Excel-based reports and monitored client retention.
- Provided training to new reception staff and maintained calendars.
Veterinary Assistant / Client Service Coordinator
Banfield Pet Hospital
12.2020 - 12.2023
- Served as shift lead, supervising team and tracking KPIs to meet hospital goals.
- Scheduled surgeries, diagnostic testing, and client visits.
- Assisted with patient intake, collected lab samples, and provided client education.
- Promoted wellness plans to drive client engagement and retention.
- Handled administrative duties to support hospital operations.
Education
A.A. - Business Administration
Miami Dade College
03.2026
Skills
- Onboarding
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
- MS office
- Documentation and reporting
- Decision-making
- Team building and leadership
- Office management
- Personable and approachable
- Data confidentiality
- Team collaboration
- Document management
- Schedule coordination
- Conflict resolution
- Work Planning and Prioritization
- Scheduling
- Time management
- Relationship development
- Goal setting
- Employee supervision
- Problem-solving
- New hire onboarding
- Document control
- Bookkeeping
- Resourceful and analytical
- Data analysis
- Timesheet processing
- Events coordination
- Operations management
- Program management
- Expense reporting
- Multi-line phone systems
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Onboarding Administrator NCLA
Norwegian Cruise Line
02.2025 - Current
Program Coordinator
FIU After-School All-Star
08.2024 - 02.2025
Receptionist
Your Family Veterinarian
12.2023 - 08.2024
Veterinary Assistant / Client Service Coordinator
Banfield Pet Hospital
12.2020 - 12.2023
A.A. - Business Administration
Miami Dade College