Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Sound Audiology & Hearing Aids(Sandifur Pkwy)
07.2025 - Current
Answer and direct incoming calls while providing excellent customer service to patients and visitors.
Schedule patient appointments, verify information, and manage the daily clinic calendar efficiently.
Process and handle third-party insurance claims, authorizations, and patient billing inquiries.
Assist audiologists by managing and maintaining hearing aids, including logging devices into patient accounts and preparing them for appointments.
Support front desk operations, including data entry, patient check-in/out, and general administrative tasks.
Sleep Lab Clerk
Lourdes Medical Center (Pasco, WA)
Pasco, WA
08.2024 - 07.2025
Operate and maintain sleep lab equipment, ensuring accurate test results.
Coordinate patient scheduling and manage insurance authorizations to streamline appointments.
Educate patients on proper use of home sleep study equipment, improving compliance and data accuracy.
Barista
Starbucks (Court Street Location)
Pasco, WA
08.2022 - 08.2024
Prepared high-quality beverages quickly in a fast-paced environment while maintaining excellent customer service.
Communicated clearly with customers to ensure satisfaction and accurately handle special requests.
Handled food preparation and warmed food items while following food safety and cleanliness standards.
Paraeducator/Substitute (Pasco School District)
02.2020 - 06.2023
Supported classroom instruction and led group activities to improve student engagement.
Guided special education students in individualized learning sessions and reading groups.
Fostered a positive learning environment to enhance academic performance.