Jazmine Sheets
Kalamazoo,MI
Summary
Adept at steering project planning and staff management, I elevated team performance and optimized resource allocation. My expertise in marketing and a knack for coaching have consistently enhanced business development and stakeholder relationships, achieving a notable increase in customer satisfaction and team efficiency. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Biggby
Allendale, MI
08.2023 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created and managed budgets for travel, training, and team-building activities.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Coached, mentored and trained team members in order to improve their job performance.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored staff performance and addressed issues.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Conducted performance reviews for team members.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Farm Laborer
Phil Sheets
Kalamazoo, MI
01.2012 - Current
- Loaded and unloaded trucks with supplies or products from the farm.
- Fed and watered livestock and monitored food and water supplies.
- Assisted in the planting, cultivating, and harvesting of crops, ensuring timely and efficient processes.
- Assisted in the management and disposal of farm waste, adhering to environmental regulations.
- Monitored animal health, identifying and reporting any signs of illness.
- Weeded fields manually or used specialized tools such as hoes or cultivators.
- Harvested crops according to season and maintained records of yields.
- Administered medications and vaccinations or arranged for veterinarians to provide extensive treatment.
- Segregated animals according to weight, age, and physical condition.
- Moved levers or controls of lifting devices to load, unload or stack material.
- Maintained cleanliness of tractors and equipment, ensuring machines were ready for next use.
- Followed safety protocols while operating heavy machinery.
- Attached and detached implements and trailers to tractors as required for specific tasks.
- Operated tractors and heavy equipment to meet agricultural site needs.
Veterinary Assistant
East Main Animal Hospital
Kalamazoo, MI
05.2023 - 08.2023
- Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Released patients to owners with care directions from veterinary staff.
- Monitored post-surgical pet care and administered medication under vet direction.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Prepared laboratory slides for microscopic examinations.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
- Sterilized and maintained veterinary care instruments and equipment.
- Helped veterinarian with neutering, tooth removal and casting broken bones.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Attended regular continuing education courses related to veterinary medicine.
Shift Leader
Biggby
Kalamazoo, MI
09.2021 - 01.2023
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Operated cash registers to process customer payments.
- Stocked customer service stations with paper products or beverage preparation items.
- Memorized official and off-menu coffee and tea preparations.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Created signs and displays to advertise store products or events.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Coached team members to increase productivity and reduce workplace accidents.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Utilized POS systems efficiently for order processing and inventory management.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Team Member
Tractor Supply
Kalamazoo, MI
02.2021 - 09.2021
- Built and maintained working relationships with peers and upper management.
- Greeted customers upon entering the store with friendly demeanor.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Assisted customers with product selection and ordering process.
- Participated in regular training sessions to improve product knowledge and service skills.
- Resolved customer issues promptly in a professional manner.
- Looked for ways to go above and beyond job requirements.
- Assessed company operations for compliance with safety standards.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Developed positive customer relationships through friendly greeting and excellent service.
- Collaborated with team members to achieve daily goals.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Oversaw quality control to identify inconsistencies and malfunctions.
Server/ Waitress
Frank Bowman
Climax, MI
02.2020 - 09.2020
- Presented menus and answered questions regarding items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Set up tables in between patrons to reduce wait times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided excellent customer service to ensure satisfaction.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Followed health safety guidelines when preparing and serving food products.
- Accurately recorded orders on cash register and point-of-sale system.
Farm Hand
Chris Hansen
Kalamazoo, MI
03.2018 - 07.2019
- Prepared food to meet needs of animals under care with appropriate meals.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Conducted training programs to develop or maintain desired animal behaviors.
- Educated and rode thoroughbred horses to become accustomed to track riding with both slow and fast work.
- Ensured all safety protocols were followed when working with the horses.
- Loaded and unloaded trucks with supplies or products from the farm.
- Fed and watered livestock and monitored food and water supplies.
- Organized storage areas for harvested crops.
- Mixed feed, additives and medicines in prescribed portions.
- Assisted in the management and disposal of farm waste, adhering to environmental regulations.
- Monitored animal health, identifying and reporting any signs of illness.
Education
Associate of Arts - Criminal Justice
Kalamazoo Valley Community College
Kalamazoo, MI06-2022
High School Diploma -
Galesburg Augusta High Scool
Galesburg, MI06-2021
Bachelor of Science - Wildlife Biology
Grand Valley State University
Allendale, MISkills
- Marketing
- Sales techniques
- Staff management
- Business development
- Stakeholder management
- Resource allocation
- Project planning
- Sales management
- Performance evaluations
- Coaching and mentoring
- Budget control
- Customer relationship management (CRM)
Certification
- CPR Certified
- Serve Safe Certified
Languages
ASL
Limited
Timeline
Manager
Biggby
08.2023 - Current
Veterinary Assistant
East Main Animal Hospital
05.2023 - 08.2023
Shift Leader
Biggby
09.2021 - 01.2023
Team Member
Tractor Supply
02.2021 - 09.2021
Server/ Waitress
Frank Bowman
02.2020 - 09.2020
Farm Hand
Chris Hansen
03.2018 - 07.2019
Farm Laborer
Phil Sheets
01.2012 - Current
Associate of Arts - Criminal Justice
Kalamazoo Valley Community College
High School Diploma -
Galesburg Augusta High Scool
Bachelor of Science - Wildlife Biology
Grand Valley State University
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