Jazmine Smith
Summary
Results-driven professional known for strong problem-solving abilities and exceptional communication skills. Experienced in managing complex patient interactions and facilitating collaboration between healthcare providers to enhance patient care and satisfaction.
Overview
11
11
years of professional experience
Work History
Case Manager
AssistRx
Overland Park
04.2024 - Current
- Managed case documentation and maintained compliance with regulatory standards.
- Handled inbound calls to address customer inquiries and concerns effectively.
- Utilized customer relationship management software to document interactions and update records.
- Provided accurate information about products, services, and company policies to customers.
- Coordinated patient care plans to ensure effective treatment and follow-up.
- Collaborated with healthcare providers to facilitate medication management for patients.
- Educated patients on medication adherence and health management techniques.
- Monitored patient progress and addressed concerns with timely interventions.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Compiled reports on cases and submitted them to supervisors as required.
- Collaborated with team members to improve call resolution processes and enhance service quality.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Monitored queues and email inboxes to respond to consumers via multiple media formats.
- Updated customer accounts, addresses and contact information within call management databases.
Customer Service Representative
Quest Diagnostics
Overland Park
10.2020 - 05.2024
- Maintained up-to-date knowledge of diagnostic services and test procedures offered.
- Documented interactions in customer database for accurate record-keeping and follow-up.
- Managed customer inquiries using internal systems for accurate information delivery.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Front Desk Medical Receptionist/Billing Specialist
Kanarek Adult and Pediatric Allergy Clinic
Overland Park
09.2018 - 11.2020
- Greeted patients, verified insurance information and collected copay's.
- Answered phone calls promptly, addressing inquiries and directing calls appropriately.
- Coordinated referrals to specialists within the allergy treatment network.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Collected patient information and verified insurance details accurately.
- Assisted medical staff with patient check-in and check-out processes.
- Processed billing transactions using company-specific software and tools.
- Assisted customers with inquiries regarding invoices and payment terms.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Reviewed and verified billing statements for accuracy and completeness.
Pharmacy Technician
CVS Caremark Distribution Center
Overland Park
09.2014 - 09.2018
- Dispensed medications accurately to fulfill prescription orders.
- Maintained inventory levels and organized stock in the distribution center.
- Assisted pharmacists in preparing and labeling medications for shipment.
- Operated pharmacy software for prescription processing and record-keeping.
- Ensured compliance with safety and sanitation regulations during operations.
- Collaborated with team members to improve operational efficiency in processes.
- Handled customer inquiries regarding prescriptions and medication availability.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Received payment from customers and processed credit card transactions when necessary.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
Education
High School Diploma -
Harmon High School
05-2014
Skills
- Case documentation
- Patient care coordination
- Compliance management
- Customer relationship management
- Medication management
- Healthcare communication
Timeline
Case Manager
AssistRx
04.2024 - Current
Customer Service Representative
Quest Diagnostics
10.2020 - 05.2024
Front Desk Medical Receptionist/Billing Specialist
Kanarek Adult and Pediatric Allergy Clinic
09.2018 - 11.2020
Pharmacy Technician
CVS Caremark Distribution Center
09.2014 - 09.2018
High School Diploma -
Harmon High School
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