Jazmine Smith
Harrington,DE
Summary
Customer-focused Customer Service Representative with a strong track record of building client relationships and enhancing satisfaction. Effective team player recognized for cultivating partnerships and supporting business growth. Committed to delivering results through proactive engagement and positive interactions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Horizon Services Inc.
Newark, DE
03.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls, achieving satisfactory resolutions for customers and the company.
- Managed high-stress situations, resolving disputes while maintaining professionalism under pressure.
- Responded to customer inquiries about products and services, ensuring clear communication and support.
Customer Service, Office
Boulden Brothers Plumbing, Heat and AC
01.2018 - 05.2020
- Consistently maintained 965 customer service satisfaction ratings through quality control and relations.
- Net or exceeded revenue objectives by promoting AC/Heat tune ups to customers during service, account and sales follow-up calls.
- Improved call handling by adhering to scripts and guiding conversations effectively.
- Adhered to company policies and scripts to consistently achieve call time and quality standards.
- Consulted with customers on HVAC and plumbing needs, delivering tailored solutions.
Patient Care Coordinator
Simon Eye Associates
09.2016 - 01.2018
- Collaborated with patients to deliver personalized care plans that addressed individual health needs.
- Partnered with patients and families to create actionable care plans and set future health goals.
- Motivated patients to complete necessary tests and procedures for timely diagnosis and treatment.
- Performed recommended test and procedures to help with diagnosis.
- Instructed patients on proper contact lens application techniques.
Dispatch
Horizon services Inc
02.2016 - 09.2016
- Directed dispatching, routing, and tracking of fleet vehicles to ensure timely deliveries.
- Managed high volume of inbound and outbound customer calls with professionalism to enhance customer satisfaction.
- Assisted over 30 customers per hour, providing friendly service and support to foster positive customer relationships.
- Executed 60 outgoing calls daily to maintain communication with clients.
- Maintained updated and detailed records of calls in physical and electronic database.
- Promoted monthly plans and tuneups offerings to drive growth and exceed benchmarks.
Cashier, Customer Service
Staples Inc.
12.2014 - 09.2015
- Engaged customers daily to understand needs, provide assistance, and gather feedback for operational optimization.
- Resolved customer issues by investigating problems and fostering strong rapport.
- Boosted sales through strategic product placement and promotional activities by implementing merchandising improvements.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Education
Diploma - Medical Assistant
Dawn Career Institute
Wilmington, DCHigh School Diploma -
Thomas McKean High School
Wilmington, DCSkills
- Microsoft Office
- Anatomy
- Bing
- CPR Certified
- EKG
- ICD-9
- Medical Billing
- Medical Terminology
- Pharmacology
- Physiology
- Venipuncture
- Vital Signs
- Advanced clerical knowledge
- Excellent planner and coordinator
- Professional phone etiquette
- Appointment setting
- Administrative Support
- Customer Inquiries
- Multi-Line Telephone Systems
- Multitasking and Time Management
- Computers and Technology
- Customer Relationship Management
- Client Satisfaction
Certification
- Clinical Medical Assistant
- Clinical Phlebotomy Technician - NHA
- OSHA Certification/HIPAA Compliance Training
- First Aid/CPR Certification
Timeline
Customer Service Representative
Horizon Services Inc.
03.2022 - Current
Customer Service, Office
Boulden Brothers Plumbing, Heat and AC
01.2018 - 05.2020
Patient Care Coordinator
Simon Eye Associates
09.2016 - 01.2018
Dispatch
Horizon services Inc
02.2016 - 09.2016
Cashier, Customer Service
Staples Inc.
12.2014 - 09.2015
Diploma - Medical Assistant
Dawn Career Institute
High School Diploma -
Thomas McKean High School